Jennifer Mabe
Nashville,TN
Summary
Adept at operating system management and fostering team training, I significantly enhanced server functionality and customer service at Foutchs Restaurant. My expertise in network administration and crew coordination led to a marked improvement in service delivery and customer satisfaction, showcasing my ability to blend technical skills with interpersonal aptitude.
Overview
19
19
years of professional experience
Work History
Server Manager
Foutchs Restuarant
01.2018 - 12.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Monitored server performance and provided feedback to enhance server delivery.
- Liaised between servers and upper management to address issues and manage challenges.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
Powder Coat Painter
Triple AAA
12.2013 - 06.2016
- Prepared surfaces for painting by sandblasting, masking, or other pre-treatment methods, ensuring optimal adhesion of coatings.
- Achieved a high-quality finish on products by applying powder coating using electrostatic spray guns.
- Prepared parts for coating and followed all procedures regarding powder coating application.
- Worked closely with supervisors to address any issues related to job orders or project specifications, ensuring clear communication throughout the production process.
- Identified issues with paint viscosity and flow before projects were negatively affected.
- Performed quality inspections on completed pieces, identifying any defects or inconsistencies in the finish.
- Completed routine maintenance on painting equipment to ensure optimal functionality and prevent breakdowns or delays in production.
Head Cashier
Jays Restuarant
01.2007 - 01.2013
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Home Health Aide
Pacesetters Personnel Services
09.2004 - 12.2006
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
Education
Hs -
Warren County High School
McMinnville, ORSkills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Policy implementation
- Restaurant operations
- Disaster recovery
- Load balancing
- Software installation
- Network administration
- Capacity planning
- DHCP management
- DNS management
- PowerShell scripting
Timeline
Server Manager
Foutchs Restuarant
01.2018 - 12.2023
Powder Coat Painter
Triple AAA
12.2013 - 06.2016
Head Cashier
Jays Restuarant
01.2007 - 01.2013
Home Health Aide
Pacesetters Personnel Services
09.2004 - 12.2006
Hs -
Warren County High School