Jennifer MacDonald
Lincoln,CA
Summary
Dynamic retail professional with extensive experience at Circle K, excelling in customer service and team collaboration. Proven track record of enhancing customer satisfaction through effective problem-solving and upselling strategies. Skilled in cash handling and inventory management, fostering strong relationships that drive repeat business and loyalty.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
29
29
years of professional experience
Work History
Retail Sales Associate
Shearling Gas Company
08.2021 - 03.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Coordinated with stock team to expedite restocking of high-demand items.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
Table Games Dealer
Thunder Valley Casino And Resort
07.2003 - 04.2008
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair paly and avoid disputes.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Inspected table games and equipment to confirm proper function.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Monitored players behavior, taking appropriate action against rule violations.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Continuously updated knowledge of industry trends and emerging games to better serve clientele with diverse interests.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
- Contributed to casino revenue growth by effectively managing multiple table games simultaneously.
- Maintained a clean and organized gaming area, ensuring guests had access to necessary supplies while also keeping the casino floor visually appealing.
- Exhibited flexibility in adapting to various roles within the casino as needed, including cashier duties when required.
- Managed large sums of money, ensuring accurate transactions and payouts to maintain casino integrity.
- Ensured compliance with gaming regulations and laws, upholding casino's reputation and legal standing.
- Collaborated with security to identify and mitigate potential fraud, protecting casino assets and guest safety.
- Developed and maintained rapport with regular patrons, encouraging repeat visits and loyalty to casino.
- Adapted quickly to new and varied table games, enhancing versatility and value as team member.
- Resolved player disputes calmly and effectively, maintaining positive atmosphere at table.
- Conducted regular inventory checks on gaming equipment to ensure game integrity and fairness.
- Contributed ideas for operational improvements during team meetings, leading to enhanced service delivery and guest satisfaction.
- Provided training to new dealers, improving team performance and consistency in game management.
- Fostered sense of community among players with exceptional communication skills and personal attention.
- Enhanced guest experience by providing friendly and professional service during game sessions.
- Contributed to development of promotional strategies that increased player engagement and retention.
- Streamlined game operations by introducing efficient shuffling and dealing techniques.
- Monitored games for compliance with casino policies and procedures, contributing to secure gaming environment.
- Facilitated welcoming and inclusive atmosphere, attracting diverse group of players to tables.
- Assisted in creation of new table layouts and game designs, contributing to casino's innovation strategy.
- Increased table game participation with engaging interactions and clear explanations of game rules.
- Improved dealer efficiency with periodic performance reviews and targeted feedback.
- Implemented strategies to manage high-stress situations, maintaining professionalism and poise.
- Maintained high level of concentration and accuracy under pressure, ensuring smooth game flow.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Trained new dealers in rules and operation of different games.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Applied standard or special rules to games based on pre-agreed game rules.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Received and documented patrons' wagers prior to beginning games.
- Complemented player numbers to reach minimum levels for play of different games.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Worked with dealer team to run larger games such as craps and baccarat.
Assistant Store Manager
Circle K
11.1995 - 07.2003
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
High School Diploma -
Lincoln High School
Lincoln, CA06-1992
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Money handling
- Cash register operation
- Product knowledge
- Relationship building
- Professional appearance
- Store maintenance
- Stocking and receiving
- Retail store operations
- Phone etiquette
- POS system operations
- Conflict resolution
- Customer needs assessment
- Transaction processing
- Sales expertise
- POS system operation
- Policy and procedure adherence
- Interpersonal and written communication
- Stock replenishment
- Display setup
- Product recommendations
- Independent judgement
- Upselling strategies
- Merchandise display
- Suggestive selling
- Point of sale operation
- Friendly and outgoing
- Customer follow-up
- Verbal and written communication
- Shelf stocking
- Cash drawer balancing
- Visual display arrangement
- Discount application
- Point-of-sale system
- Calm demeanor
- Positive and professional
- Honest and dependable
- Attention to detail
- Organization
- Positive customer engagement
- Goal driven
- Excellent written and verbal communication
Timeline
Retail Sales Associate
Shearling Gas Company
08.2021 - 03.2025
Table Games Dealer
Thunder Valley Casino And Resort
07.2003 - 04.2008
Assistant Store Manager
Circle K
11.1995 - 07.2003
High School Diploma -
Lincoln High School
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