Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jennifer MacFarland

Albion,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Grocery Shopper/Delivery Specialist

Instacart
Buffalo, NY
09.2020 - Current
  • Maintained an independently set schedule optimizing the Instacart app accurately shopped for customers orders, directly communicated with customers to resolve order issues, such as: substitutions and inventory shortages, deliver customer orders in a timely fashion with their preferred delivery method, responsible use of the Instacart company card.

Office Manager

Western NY Concrete
Batavia, NY
03.2023 - 11.2023
  • Make and receive all phone calls, schedule customers, create invoices
  • Responsible for all accounts payable and receivable
  • Updated all employee time and payroll, managed deposits and tax bills.

Administrative Manager

CL Lock & Security
Albion, NY
01.2022 - 01.2023
  • Acted as first point of contact to prospective clients, answered and returned all company phone calls, managed daily client schedule, maintained invoices while safely and accurately collecting client payment information, organized payment processing to guarantee on-time payment for vendors, established QuickBooks accounting system to reflect accurate financial records, tracked and organized business income versus expenses while overseeing company checking accounts and bank statements, worked directly with company owner to resolve accounting and scheduling issues.

Customer Service Representative

Geico
Buffalo, NY
02.2020 - 09.2020
  • Managed a high volume of calls (over 100 per day) and multiple calls at once on a multi-line phone system, assisted customers with general policy questions and made changes to existing auto policies, consistently achieved call-time goals and quality standards, adhered to company policies and call scripts, resolved customer concerns in an effective manner.

Cook

Shadowmoss Golf Club
Charleston, SC
03.2019 - 02.2020
  • Safely handled and cooked customers food, food preparation for high volume shifts, daily cleaning and stocking, communicated with management to ensure proper inventory, maintained company safety and quality standards in the kitchen.

Packaging Cell Lead

Baxter International
Medina, NY
08.2016 - 03.2019
  • Managed a team of 15-20 people in packaging and shipping, overseen software programming for servicing medical equipment, planned daily workload and employee placement, ensure that safety procedures are followed and employees are up to date on required training, effectively communicated with different departments to plan and execute production goals, managed productivity, quality and process flow to meet requirements while ensuring customer satisfaction.

Education

Diploma -

Medina High School
06.1993

Skills

  • Customer Relations
  • Schedule Management
  • Customer Service
  • Staff Management
  • Problem Solving
  • QuickBooks
  • Google Workspace
  • Upbeat and Outgoing Attitude
  • Payroll and Budgeting
  • Microsoft Excel

References

References available upon request.

Timeline

Office Manager

Western NY Concrete
03.2023 - 11.2023

Administrative Manager

CL Lock & Security
01.2022 - 01.2023

Grocery Shopper/Delivery Specialist

Instacart
09.2020 - Current

Customer Service Representative

Geico
02.2020 - 09.2020

Cook

Shadowmoss Golf Club
03.2019 - 02.2020

Packaging Cell Lead

Baxter International
08.2016 - 03.2019

Diploma -

Medina High School

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Jennifer MacFarland