Jennifer Macias
Summary
Dependable and detail-oriented professional with several years of entrepreneurial and management experience. Comfortable working independently as a manager and leader as well as a collaborative team member. Experienced in fast-paced environments and has consistently earned high marks for organizational skills, work quality and speed across diverse settings. Known for excellent communication and teamwork abilities, with a commitment to achieving goals and delivering exceptional results.
Overview
17
17
years of professional experience
Work History
Restaurant General Manager / Owner
El Pobre Mexican Restaurant
Waynesville
05.2009 - 05.2026
- Restaurant Operations and Management
- Provided exceptional customer service.
- Cultivated relationships with distributors to ensure timely supply and quality service.
- Managed financial transactions and ensured accuracy in accounting records.
- Oversaw employee development programs to improve team performance.
- Computer Database Programming, Operation, Organization and Entry of POS system and Delivery Service accounts.
Education
Bachelor of Science - Business Management And Administration - Business, Marketing And Spanish
University of North Carolina At Asheville
Asheville, NCSkills
- Immigration and Naturalization Service Applications and Processing
- Operational Management
- Team management
- Leadership and Training
- Client relationship management and services
- POS Database System Programming and Operation
- Data Entry
- MySQL Database Systems
- SQL - Final Certification
- Microsoft Office
- Task Prioritization
- Attention to Detail
- Writing
- Research
- Analysis
- Editing
- Filing
- Record Keeping
- Sales Analysis
- Community Engagement
- Promotional Campaigns
- Visual Merchandising
Languages
- English, Fluent
- Spanish, Intermediate
Awards
Voted Best Mexican Restaurant in Western North Carolina every year consecutively from 2009 - 2026.
Professional Overview
- 21 years experience Immigration and Naturalization Application Processes and Procedures
- 20 years of customer service experience.
- 22 years of restaurant experience.
- 17 years of restaurant ownership experience - multiple locations.
- 7 years experience with online food delivery services.
- Former Certified Trainer for Applebee's International.
- Former Assistant Manager of Chick-fil-A restaurants.
- Former Accounts Manager in Buncombe County, North Carolina, Government
- 1 year teaching experience in Marketing and Business
- 12 years experience with online database and menu creation.
- 15 years experience with online marketing and advertising
Groups
Founding President of the local Theta Chi chapter of Alpha Phi International Fraternity - University of North Carolina Asheville
Timeline
Restaurant General Manager / Owner
El Pobre Mexican Restaurant
05.2009 - 05.2026
Bachelor of Science - Business Management And Administration - Business, Marketing And Spanish
University of North Carolina At Asheville