Jennifer Mack
HARKER HEIGHTS,TX
Summary
Ambitious and intelligent college graduate with advanced communication skills an in-depth Talented Case Manager adapting at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
8
8
years of professional experience
Work History
Substitute Teacher, K-12
Killeen Independent School District
Killeen, TX
07.2022 - Current
- Assigned, explained and graded homework.
- Diversified classroom instruction and group activities to successfully support 19+ students with unique strengths and learning styles.
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
- Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
- Supervised lunchroom and recess activities to over 30+ students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Helped students develop life-long learning skills and good study habits.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Developed rules and set goals to maintain order in classroom.
- Provided instruction for students in core subject areas.
- Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
- Organized lesson plans using teaching software for long-term interim assignments.
- Administered standardized assessments with strict requirements and documented information in permanent records.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Worked with principal's office on disciplinary and safety issues.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Administered and graded tests and quizzes and reported performance to primary teacher.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Medical Administrative Assistant
Carl R. Darnall Army Medical Center
Fort Hood, TX
08.2014 - 07.2022
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Researched medical and legal issues to support ongoing cases regarding personal injury and workman's compensation.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Managed caseload of 20+ patients in behavioral health system to provide comprehensive, community-based care.
Education
Bachelor of Science - Business Administration And Management
Louisiana State University At Shreveport
Shreveport, LA12.2022
Skills
- Microsoft Office Suite
- Assigning Cases
- Scheduling
- Good Judgment
- Team Player
- Ability To Multitask
- Resource Identification
- Annual Case Reviews
- Interdisciplinary Collaboration
- Records Management
- Service Referrals
- Case Needs Assessment
- Case Management Tracking
- Verbal and Written Communication
- Community Outreach
Timeline
Substitute Teacher, K-12
Killeen Independent School District
07.2022 - Current
Medical Administrative Assistant
Carl R. Darnall Army Medical Center
08.2014 - 07.2022
Bachelor of Science - Business Administration And Management
Louisiana State University At Shreveport
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