Jennifer Madrid
Neosho,MO
Summary
Goal-oriented dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
23
23
years of professional experience
Work History
Marketing/Admissions Coordinator
Joplin Health And Rehabilitation Center
01.2021 - Current
- Managed the admissions process (120 bed facility) for all new and returning patients from residential or acute care. Utilized Lean concepts to streamline the process to drive effectiveness and efficiencies. Patient/family advocate to assist with needs and/or concerns, which included investigations, mediation and resolution management.
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Completed preliminary paperwork for incoming and outgoing patients.
- Collected, sorted and reviewed marketing information and produced timely corporate reports.
- Communicated with patients, ensuring that medical information was kept private.
- Obtain medical history from patients upon admission
Clinical Placement Coordinator
Denver College Of Nursing
01.2014 - 12.2021
- Coordinated clinical placements for nursing students in variety of settings (e.g. hospitals, outpatient clinics, non-profit agencies, community health settings, etc.).
- Communicated with clinical partners regarding student placement requests (clinical course, dates, times, student numbers, etc.) and tracks approvals for future planning.
- Following identification of clinical placement sites for students, assists and ensures that all University & clinical agency requirements are documented timely and accurately and communicates to faculty and students regarding all necessary materials required to maintain compliance with those requirements.
- Collects, organizes, and provides clinical partner with all student and faculty documentation required by site and verifies that health and safety compliance required by university is complete.
- Facilitated communication between students, faculty, clinical partners, and Clinical Placement Office by monitoring and responding to emails and keeping team apprised of any communications that require urgent attention.
- Assisted in tracking and reporting data as needed for internal and external purposes
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Gained strong leadership skills by managing projects from start to finish
Inpatient Service Specialist
Colorado Children's Hospital
12.2002 - 12.2014
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Completed preliminary paperwork for incoming and outgoing patients.
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Provided information for patient admissions and discharges to foster timely processing.
- Monitored inventory levels and advised management of need for replenishment.
- Developed training protocols for new unit secretaries.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
- Obtained payments from patients and scanned identification and insurance cards.
- Paid attention to detail while completing assignments
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Adaptable and proficient in learning new concepts quickly and efficiently
Office Manager
Affinity Hospice
04.2000 - 12.2002
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Evaluated employee records and productivity to complete employee evaluations.
- Compared vendor prices and negotiated for optimal savings.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Assisted with regulatory issues such as compliance.
- Built relationships with physicians to create steady referral pipeline.
- Coordinated program referrals for community-based resources.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Audited workplace, employee and management policies and procedures.
Education
Bachelor of Science - Health Care Administration
CSU Global
Denver, CO08.2022
Associate of Arts -
Front Range Community College
Westminster, CO08.2018
Skills
- Well-Versed in Insurance
- Consultation and Advisement
- Computer Literacy
- Office Supplies and Inventory
- Medical Admissions Process Knowledge
- Medical Terminology Proficiency
- Process Management
- Client Relations
- Patient Admission
- Operational Requirements
- Admissions Requirements
- Cultural Awareness
- Interpersonal Communication
- Excellent Communication
- Active Listening
- Teamwork and Collaboration
Timeline
Marketing/Admissions Coordinator
Joplin Health And Rehabilitation Center
01.2021 - Current
Clinical Placement Coordinator
Denver College Of Nursing
01.2014 - 12.2021
Inpatient Service Specialist
Colorado Children's Hospital
12.2002 - 12.2014
Office Manager
Affinity Hospice
04.2000 - 12.2002
Bachelor of Science - Health Care Administration
CSU Global
Associate of Arts -
Front Range Community College
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