Jennifer Maestre
Miami
Summary
Driven and eager professional with strong skills in patient scheduling, data entry, and multi-line telephone operation. Excel at coordinating care and maintaining HIPAA compliance while collaborating effectively with teams. I am seeking a role that leverages my clerical support and administrative leadership skills in a dynamic environment.
Overview
8
8
years of professional experience
Work History
Patient Access Scheduler
Baptist Health of South Florida
02.2024 - Current
- Schedule and confirm patient appointments across the Cardiology Department and diagnostic centers for multiple providers
- Manage high-volume inbound and outbound calls to coordinate professional patient care
- Enter and update the patient's demographics and insurance with accuracy
- Collaborate with medical assistants, nurse navigators, and patient practice representatives to ensure the best care
- Communicate appointment details, preparation instructions and policy information clearly to patients
- Maintain HIPAA compliance and protect sensitive patient information
- Communicate appointment details, preparation instructions, and policy information clearly to patients
- Utilize Soarian Financials, Powerchart, RevCycle, OBH Sales Force and RightFax
- Train new employees
- Maintain detailed logs of employee responses to all leadership updates
- Collaborate with supervisors to maintain accountability within the team
Director of Kid's Ministry
Miami Vineyard Community Church
04.2023 - 09.2023
- Interacted with parents and guardians of children participating in services, classes and events to build strong relationships and expand church membership.
- Attended meetings to discuss program direction, finances and other information.
- Assigned responsibilities and tasks to volunteers and staff members.
- Organized and oversaw weekend services for children between ages 6 weeks and 11 years old.
- Recruited, coached and supported program volunteers.
- Coordinated with the pastor to define and advance children's ministry vision and align with the overall church vision.
- Gathered classroom supplies and materials.
- Scheduled and planned leadership training events for the children's ministry team.
- Created handouts and forms for parents.
- Partnered with teaching staff to develop and improve curriculum offerings for students.
- Developed lesson plans in accordance with curricula and core church beliefs.
Small Group/ Church Online Coordinator
Miami Vineyard Community Church
06.2022 - 04.2023
- Assigned responsibilities and tasks to volunteers.
- Carried out administrative responsibilities for multiple ministries.
- Recruited, coached and supported program volunteers.
- Scheduled all weekend services on our Resi platform to live stream to Facebook, YouTube and church site.
- Implemented training programs to teach procedures for conducting volunteer activities and events.
- Coordinated and organized special holiday and spiritual events to boost community interest.
- Provided excellent service and attention to congregants when face-to-face or through phone conversations.
Admin/ Receptionist
Miami Vineyard Church
09.2017 - 06.2022
- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions.
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
- Followed established procedures to protect sensitive and confidential information from unauthorized release.
- Shipped out packages with postal service and special carriers.
- Accepted incoming mail and packages and routed to appropriate staff.
- Used clerical abilities to support needs of office staff and back up administrative team members.
- Helped gather supplies and set up spaces to coordinate meetings and office events.
- Weekly service attendance reports on Excel.
- Assist HR with PTO spreadsheet for 41 employees.
- Daily Database input & audits.
- Code, scan and submit invoices to bookkeeper.
- List special event attendance in our database.
- Used Publisher, Canva & Church Community Builder to prepare weekly bulletins.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Education
Certificate as Non-Registered Dental Assistant - Dental Assisting
The New York School for Medical & Dental Assistant
NYHigh School Diploma - Design & Garment Construction
High School of Fashion Industries
NYSkills
- Strong organization
- Clerical Support
- Microsoft Office
- Event Scheduling
- Train Staff
- Multitasking and organization
- Meeting Preparation
- Multi-Line Telephone Operation
- Volunteer Recruitment
- Administrative Leadership
- Data entry
- Multitasking Abilities
Timeline
Patient Access Scheduler
Baptist Health of South Florida
02.2024 - Current
Director of Kid's Ministry
Miami Vineyard Community Church
04.2023 - 09.2023
Small Group/ Church Online Coordinator
Miami Vineyard Community Church
06.2022 - 04.2023
Admin/ Receptionist
Miami Vineyard Church
09.2017 - 06.2022
High School Diploma - Design & Garment Construction
High School of Fashion Industries
Certificate as Non-Registered Dental Assistant - Dental Assisting
The New York School for Medical & Dental Assistant