Jennifer Magadan
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional care and services. Highly organized and hardworking with excellent planning and program management skills. Ready to join a new department!
Overview
10
10
years of professional experience
Work History
Manager Access Operations
ProHealth Care
03.2023 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care services and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Supervisor Access
ProHealth Care
08.2019 - 03.2023
- Fiscal year budgeting
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Managing service recovery
- Yearly performance evaluations
- Epic Super User
- ProLeader Academy
- Directed and supervised team of 31 direct reports – 1 Ambulatory Clinic, 2 Urgent Care Clinic, 1 Medical Group Clinic
Team Lead
ProHealth Care
10.2017 - 08.2019
- Provide first level support to Patient Access Registration Staff
- Trained new staff on clinic processes and procedures.
- Providing excellent customer service by promptly answering patient inquiries.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Coached team members in techniques necessary to complete job tasks.
- Tracks department metrics and provide reports
- Insurance class training
- Assist with new hire training
- Assign schedules
- Ordering clinical and office supplies
- Multi-task and problem solve proactively in a fast paced environment
- Epic Super User
Patient Support Specialist
ProHealth Care
02.2014 - 10.2017
- Epic Super User
- Complex scheduling
- Scheduled and registered appointments using Epic scheduling programs.
- Answered patient questions and inquiries regarding registration process and documentation.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Education
High School Diploma -
Waukesha North High School
Waukesha, WI06.2012
Skills
- EPIC EMR
- Microsoft Word, Power Point, Excel, Outlook, QuickBooks
- Kronos, Odeza, Success Factors, SmartWorks, Staples, Lawson, OneSource, NGSMedicare, WIW, RouteMatch Web Portal, TripMaster
- Organizational Goal Development
- HIPAA Guidelines
- Recruit Well-Qualified Staff
- Online Training
- Excellent Communication
- Training and Development
- Decision-Making
- Analytical and Critical Thinking
- Medical Terminology
Languages
English
Spanish
Timeline
Manager Access Operations
ProHealth Care
03.2023 - Current
Supervisor Access
ProHealth Care
08.2019 - 03.2023
Team Lead
ProHealth Care
10.2017 - 08.2019
Patient Support Specialist
ProHealth Care
02.2014 - 10.2017
High School Diploma -
Waukesha North High School
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