JENNIFER MAI
Virginia Beach,VA
Overview
10
10
years of professional experience
Work History
Customer Service Representative
GEICO
10.2022 - Current
- Providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction.
- Answering billing questions, making policy changes, and providing recommendations.
- Introduce new products to customers and increase sales in property department with the effectiveness rate of 20% or beyond monthly.
- Proficient computer and multi-tasking skills.
- Managed over 50 customer calls daily.
Training Specialist
Rapid Response Monitoring
02.2016 - 02.2022
- Assist Operations with ongoing training in various skill sets.
- Facilitate learning of new skill sets through use of four-week new hire training curriculum.
- Report to Training Manager and Corporate Trainers and assist in developing new training tools and plans.
- Assist Director of Training, Training Manager, and Training Coordinator in training and clearing newly hired Training Specialists.
- Assist Corporate Trainer in training new hire classes and monitoring/evaluating new Control Center Specialists.
Control Center Specialist
Rapid Response Monitoring
04.2015 - 02.2016
- Managed and processed accounts nationwide.
- Provided exceptional customer service and technical assistance to customers.
- Acted as liaison between alarm companies and subscribers.
- Handled confidential information and multiple tasks in a fast-paced environment.
Sales Associate
Macy's
11.2014 - 03.2015
- Initiated service consultations to determine customer's preferences, buying, and service needs.
- Partnered with Sales Manager and Counter Manager to identify business driving opportunities and stock needs.
- Leveraged product knowledge to increase sales by educating and assisting customer in making the best choice.
- Ensured proper presentation, organization, storing, and replenishment of stock.
Skills
- Excellent communication skills and ability to build rapport
- Highly analytical, creative, and problem solving
- Experienced in customer service, sales, and training
- Organizational and time management skills
- Excellent writing and editing skills
- Microsoft Word, Outlook, PowerPoint, and Excel
Timeline
Customer Service Representative
GEICO
10.2022 - Current
Training Specialist
Rapid Response Monitoring
02.2016 - 02.2022
Control Center Specialist
Rapid Response Monitoring
04.2015 - 02.2016
Sales Associate
Macy's
11.2014 - 03.2015