Jennifer Mailey
Indianapolis,IN
Summary
Experienced Dialysis Technician with 5 years of experience providing outstanding care to patients in various stages of renal failure. Accomplished in building rapport with patients and explaining procedures to ease anxiety. Offering expert knowledge of hemodialysis treatment, unit operations and regulatory guidelines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
Hemodialysis Patient Care Technician
Fresenius Kidney Care Dialysis
Indianapolis, IN
12.2014 - 02.2020
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Provided in-patient care for 4-6 dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
Gas Station Attendant
Meijer
Avon, IN
06.2014 - 11.2014
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Maintained inventory of all saleable items.
- Facilitated sales of services and goods.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Maintained clean and orderly work station.
Server
IHOP
Avon, IN
06.2013 - 01.2014
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Waffle House
Avon, IN
09.2012 - 06.2013
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Planogram Team Member
Target
Smithfield, RI
06.2010 - 07.2012
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Created visual displays to highlight new and featured products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
Shift Manager
Dunkin Donuts
North Providence, RI
02.2010 - 03.2011
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Completed store opening and closing procedures.
- Received and counted money.
Restaurant Manager
Dunkin' Donuts
North Providence, RI
08.1998 - 10.2005
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Bank keeping
- I primarily worked in our different stores to relieve the managers days off
- Prepared and produced quality products to meet or exceed customer and company expectations.
Visual Merchandising Manager
LeGourmet Chef
Providence, RI
11.2003 - 11.2004
- Incorporated new design techniques to create innovative and eye-catching displays.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Completed routine store inventories.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
Education
High School Diploma -
08.1997 - 06.1998
No Degree -
08.1995 - 06.1997
Skills
Patient relationship management
Infection control standards
Direct Patient Care
Records management
Policies and procedures
Team leadership and coaching
Medical laboratory procedures
Timeline
Hemodialysis Patient Care Technician - Fresenius Kidney Care Dialysis
12.2014 - 02.2020
Gas Station Attendant - Meijer
06.2014 - 11.2014
Server - IHOP
06.2013 - 01.2014
Server - Waffle House
09.2012 - 06.2013
Planogram Team Member - Target
06.2010 - 07.2012
Shift Manager - Dunkin Donuts
02.2010 - 03.2011
Visual Merchandising Manager - LeGourmet Chef
11.2003 - 11.2004
Restaurant Manager - Dunkin' Donuts
08.1998 - 10.2005
Lake City High School - High School Diploma,
08.1997 - 06.1998
Central Kitsap High School - No Degree,
08.1995 - 06.1997