Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jennifer Mainous

Duluth,GA

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

35
35
years of professional experience

Work History

Usher / Ticket Taker

LiveNation - Ameris Bank Ampitheatre
04.2023 - Current
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.

Lead Hostess

Bottles & Bones
01.2020 - 12.2020
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
  • Assisted management with training and evaluating new host/hostess staff members to maintain a high-performing team.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.

Assistant Media Director

Greater Atlanta Christian School
04.2011 - 05.2012
  • Suggested reading titles for Junior High and High School students
  • Consulted with students on research products
  • Assisted student work groups collaborating on media production.

Administrative Assistant

Greater Atlanta Christian School
08.2009 - 04.2011
  • Assisted Junior High staff with daily tasks and office duties
  • Responsibilities included handling student/faculty needs along with managing parent concerts
  • Aided Head Administrator in coordinating various class trips, faculty events, parent meetings and student assemblies
  • Assisted Junior High Missions Director with communication, planning and implementing of various mission trips throughout the year.

Medical Specialty Representative

Organon, Inc.
04.1996 - 01.1997
  • Responsibilities for promotion, market share, dollar volume and distribution of pharmaceutical products
  • Developed and managed new and existing accounts
  • Sold to key accounts including High Volume Prescribers, large volume hospitals, teaching institutions and retail pharmacies
  • Coordinated special hospital promotions, teleconferences and speaker programs for key accounts
  • Acquired comprehensive product knowledge in the areas of Psychiatry, Anesthesia, Obstetrics/Gynecology and Urology
  • Recognized for one of the first scripts written (in the Midwest Region) for newly introduced antidepressant
  • Increased market share of key anesthesia product over 25% after taking over territory.

Medical Representative

Organon, Inc.
04.1994 - 03.1996
  • Responsible for promotion and distribution of pharmaceutical products in Central Massachusetts territory
  • Sold to community hospitals, High Volume prescribers and retail pharmacy
  • Acquired product knowledge through extensive training in anesthesia, Obstetrics/Gynecology and Urology
  • Achieved and recognized for market share leadership in key product areas
  • Promoted to Medical Specialty representative and relocated to Michigan in April 1996.

Account Executive

Pitney Bowes Inc.
09.1993 - 03.1994
  • Responsible for promoting Mailing and Shipping products and Services to high volume accounts including Eastern and Central Massachusetts
  • Developed and maintained existing accounts through extensive customer service
  • Acquired comprehensive knowledge in areas of relationship selling, customer service and promoting the Pitney Bowes family of products and services
  • Recognized achievement for high level of customer satisfaction as result of customer (follow-up) surveys
  • Trained and worked with new hires.

Sales Representative

Pitney Bowes Inc.
07.1992 - 08.1993
  • Responsible for analyzing individual business needs and promoting Mailing products and Services
  • Established a client base through a combination of prospecting, telemarketing and customer referrals
  • Developed and managed new and existing accounts
  • Completed extensive training program in areas of selling skills, prospecting and promotion of mailing and shipping systems
  • Promoted to Account Executive and relocated to Massachusetts in September 1993.

Manager/Buyer

DSH Fashions, Inc.
01.1990 - 07.1992
  • Full P&L responsibility for this retail specialty store
  • Duties included hiring, training and supervising a staff of 10 sales associates
  • Responsible for competitive buying, innovative merchandising, pricing and leading a highly motivated sales team
  • Established strong customer service.

Education

Bachelor of Science in Business Administration - Finance

University of Tennessee
Knoxville, TN
05.1989

Skills

  • Guest service
  • Customer Relations
  • Reliability and punctuality
  • Working under pressure
  • Patience and composure

Interests

Golfing, pilates, running, wine tasting and gardening


Timeline

Usher / Ticket Taker

LiveNation - Ameris Bank Ampitheatre
04.2023 - Current

Lead Hostess

Bottles & Bones
01.2020 - 12.2020

Assistant Media Director

Greater Atlanta Christian School
04.2011 - 05.2012

Administrative Assistant

Greater Atlanta Christian School
08.2009 - 04.2011

Medical Specialty Representative

Organon, Inc.
04.1996 - 01.1997

Medical Representative

Organon, Inc.
04.1994 - 03.1996

Account Executive

Pitney Bowes Inc.
09.1993 - 03.1994

Sales Representative

Pitney Bowes Inc.
07.1992 - 08.1993

Manager/Buyer

DSH Fashions, Inc.
01.1990 - 07.1992

Bachelor of Science in Business Administration - Finance

University of Tennessee

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