Jennifer Major
Clarksville,TN
Summary
Dynamic Patient Access Representative with extensive experience at Vanderbilt Medical Center, excelling in insurance verification and patient registration. Proven ability to enhance patient satisfaction through exceptional customer service and effective problem-solving. Skilled in navigating healthcare systems and maintaining HIPAA compliance, ensuring accurate data management and streamlined operations.
Overview
24
24
years of professional experience
Work History
Patient Access Representative
Vanderbilt Medical Center
06.2022 - Current
- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Collaborated with clinical staff to streamline appointment scheduling and maximize patient access efficiency.
- Facilitated insurance verification and eligibility checks, improving financial transparency for patients.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly to enhance satisfaction.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Customer Care Representative
CVScaremark
10.2021 - 05.2022
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Processed prescription orders accurately using internal systems, minimizing errors and delays.
- Collaborated with healthcare providers to clarify patient needs and enhance service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Medical Receptionist
Maryland Primary Care Physicians
06.2019 - 04.2021
- Managed patient scheduling, optimizing appointment availability and reducing wait times.
- Handled patient inquiries, providing accurate information regarding services and procedures.
- Processed medical records and maintained confidentiality in compliance with HIPAA regulations.
- Coordinated communication between patients and healthcare providers, enhancing service efficiency.
- Assisted with insurance verification, ensuring accurate billing for patient accounts.
- Implemented office systems to streamline patient flow and improve overall operations.
- Trained new staff on reception protocols and software systems, fostering team collaboration.
- Monitored inventory of office supplies, ensuring adequate stock levels for daily operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Medical Receptionist
Annapolis Pedicatrics
03.2019 - 05.2019
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Senior Medical Receptionist, Medical Records
Chesapeake Oncology Hematology
01.2002 - 02.2019
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Coordinated communication between medical staff and patients, enhancing overall satisfaction.
- Oversaw front desk operations, ensuring adherence to compliance and patient confidentiality standards.
- Trained new receptionists on office protocols and electronic health record systems.
- Resolved patient inquiries and complaints effectively, fostering a positive clinic environment.
- Developed and maintained accurate patient records using practice management software.
- Assisted in managing billing processes, ensuring accuracy of insurance claims submissions.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
Education
High School Diploma -
Maryland External Diploma Program
Annapolis, MDSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- EMR
- Money handling
- Insurance billing
- Eligibility determination
Timeline
Patient Access Representative
Vanderbilt Medical Center
06.2022 - Current
Customer Care Representative
CVScaremark
10.2021 - 05.2022
Medical Receptionist
Maryland Primary Care Physicians
06.2019 - 04.2021
Medical Receptionist
Annapolis Pedicatrics
03.2019 - 05.2019
Senior Medical Receptionist, Medical Records
Chesapeake Oncology Hematology
01.2002 - 02.2019
High School Diploma -
Maryland External Diploma Program