Jennifer Major
Customer Service and Team Leadership
Caldwell,USA
Summary
Resourceful Customer service and sales Representative with 10+ years of , specializing in enhancing customer satisfaction and 6+ years as a team leadership role. Proven ability to lead teams effectively and create results with teamwork, resolve customer issues promptly, and drive sales through exceptional service. Skilled in communication and maintaining a positive excellent customer experience adding and contributing to overall business success.
Overview
13
13
years of professional experience
Work History
Department Manager
City Market
09.2022 - 05.2025
- Managed a team of retail associates, providing guidance to ensure excellent customer experience
- Developed and executed effective merchandising plans to optimize product and drive sales
- Oversaw inventory management, including replenishment , order to maintain needs of store.
- Ensure policies and procedures are followed
Front End Associate/ Team Leader
City Market
09.2019 - 02.2022
- Addressed guest complaints and issues with prompt and effective resolutions.
- Oversaw inventory management by conducting regular stock counts and reconciling discrepancies.
- Spearheaded collaboration with team members to design and implement merchandise displays for enhanced visibility and accessibility.
Front End Customer Service Representative
Big R
01.2018 - 08.2019
- Lead and front end customer service
- Answered multi line telephone system
- Ran POS for the company , balanced cash drawer daily
- Encouraged and executed up-sell strategies to drive
Customer Service Associate/Cashier/ package handler
UPS
06.2012 - 10.2017
- Successfully managed the activities of multiple employees
- Monitored the daily activities and production of team to maximize customer satisfaction
- Addressed negative customer feedback immediately, resolved customer questions, issues, and complaints.
- Generated and distributed daily reports and order acknowledgements to appropriate personnel.
- Oversaw compliance of time cards and job assignments
Education
High School Diploma - undefined
Rainier High School
Rainier, OR01.1991
Skills
- Inventory management
- Sales
- Merchandising
- Customer Service, cashiering
- Excellent communication Skills
- Attention to detail
- Self motivated
- Team management , writing schedules
Timeline
Department Manager
City Market
09.2022 - 05.2025
Front End Associate/ Team Leader
City Market
09.2019 - 02.2022
Front End Customer Service Representative
Big R
01.2018 - 08.2019
Customer Service Associate/Cashier/ package handler
UPS
06.2012 - 10.2017
High School Diploma - undefined
Rainier High School