Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Makibbin

Jennifer Makibbin

White Hall,MD

Summary

Experienced leader with strong background in managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

22
22
years of professional experience
2002
2002
years of post-secondary education

Work History

Office Manager

D System Incorporated
11.2011 - Current


  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Collections Account Manager

Sure Fire
09.2004 - 11.2009
  • Implemented automated reminder systems that contributed to a decrease in past due invoices.
  • Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
  • Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
  • Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
  • Provided excellent customer service while resolving disputes, addressing concerns, and finding win-win solutions for both parties involved.
  • Managed account portfolio effectively, ensuring accurate record-keeping and timely follow-ups on outstanding balances.
  • Collaborated on collection and dispute resolution issues.

Senior Credit Analyst

MBNA
06.2002 - 08.2004


  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Performed credit reviews on corporations to assess financial conditions.
  • Improved understanding of financial statements, which helped in assessing risk.
  • Evaluated customer credit data to determine level of risk involved in money lending.
  • Leveraged strong communication skills during negotiations with clients leading to successful deal closures in line with internal risk guidelines.
  • Proactively identified opportunities for revenue generation within the existing client base through cross-selling other banking products services.
  • Placed customer accounts on hold due to past due payments.
  • Contacted customers and requested financial documentation.
  • Improved credit risk management by developing and implementing comprehensive credit policies and procedures.
  • Assessed credit risk and analyzed financial statements.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
  • Made decisions and recommendations about extending lines of credit.
  • Attended credit-related training and conferences to stay informed about industry trends and developments.

Education

Bachelor of Arts - Criminal Justice & Sociology

Towson University

Skills

Office Administration

Project Management

Performance Management

Marketing Management

Scheduling and calendar management

Operations Management

Performance Improvement

Office management

Compliance monitoring

Facility management

Policy and procedure modification

Customer relationship management

Timeline

Office Manager

D System Incorporated
11.2011 - Current

Collections Account Manager

Sure Fire
09.2004 - 11.2009

Senior Credit Analyst

MBNA
06.2002 - 08.2004

Bachelor of Arts - Criminal Justice & Sociology

Towson University

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Jennifer Makibbin