Jennifer Maldonado
Attica
Summary
Broad knowledge about human service and academic institutions that are relevant to the needs and aspirations of re-entering people, with solid background in providing therapeutic support to diverse clients. Recognized for effectively addressing client needs and fostering positive outcomes through tailored interventions. Demonstrated proficiency in active listening and empathetic communication.
Overview
16
16
years of professional experience
Work History
CASAC Therapist/Counselor/Case Manager
Step 1 NY
08.2023 - Current
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Provided individual and group therapy sessions to patients suffering from substance use disorders and mental health.
- Developed and maintained relationships with referral sources to support continuity of care.
- Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
TABE Administrator
Iroquois Job Corps/ETR Corp.
06.2021 - 08.2023
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Enhanced student onboarding process, improving new student satisfaction and reducing time to testing, and enabling them to test within Job Corps compliance dates.
- Cultivated positive relationships with students to deliver test scores that increased over the time they were engaged with the Education Department.
- Developed effective improvement plans in alignment with goals and specifications.
Housing Case Manager Wyoming County
Spectrum Health & Human Services
01.2020 - 06.2021
- Supervising OASAS Housing Program in a rural county in Western NY (Wyoming)
- Person Centered Care, goal setting, collaboration with collateral contacts.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations long term while maintaining sobriety from drugs and/or alcohol.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
Substance Abuse Counselor
GCASA Methadone Clinic
05.2019 - 09.2019
- Transferred to assist building new methadone clinic and assist Medical Director improving patients outcomes.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
CASAC 2 Substance Abuse Counselor
Pathways Methadone Outpatient Clinic
09.2016 - 04.2019
- Responsible for a caseload of 117 patients in the methadone outpatient setting
- Admissions, treatment planning, case management, discharge planning
- Led educational workshops on addiction prevention and awareness, promoting community understanding of substance abuse issues.
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Conducted regular evaluations of program effectiveness, making adjustments as needed to optimize client outcomes.
Supervising Offender Rehabilitation Counselor
NYS Dept. of Corrections
03.2015 - 07.2016
- Responsible for Supervising a 100 bed ASAT program (Alcohol and Substance Abuse Treatment) in a prison setting
- Responsible to supervise staff, programming, intake of prisoners based on their earliest release date from prison, monthly and annual reports to Albany, supervision of day to day operations of the program
- Carried a program caseload of 100 inmates, an ASAT caseload of 50 inmates, and a Guidance caseload of 50 inmates
- Supervised two ASAT program Assistants (each with a caseload of 40 inmates)
- Responsible for writing staff evaluations and progress notes
- Enhanced clients'' quality of life with comprehensive counseling services addressing their unique mental, emotional, and physical needs.
Alcohol & Substance Abuse Treatment Program Assistant
NYS Dept. of Corrections
03.2015 - 08.2015
- Responsible for a caseload of 60 inmates, ran groups twice each day, teaching about Addiction and Recovery
- Assisted supervising ASAT dorm with ASAT standards of living for the inmates
- Promoted to Attica NYS DOCCs as a Supervising Offender Rehabilitation ASAT.
Chemical Dependency Aide
United Memorial Medical Center/Hope Haven
12.2008 - 05.2011
- Aide to the nursing staff in an inpatient rehab facility
- Responsible for keeping track of patients, hourly rounds, transporting patients to and from twelve step meetings, YMCA, and outside activities
- Responsible for checking patients’ belongings thoroughly upon admission looking for contraband; room searches, disciplining patients and writing them up when rules have been broken
- Taking vital signs, assisting nurses
Education
Bachelor of Science - Human Services/Addiction Counseling
Empire State College
05.2011
Skills
- Reliable Team Member
- Team Supervisor
- Compassionate Understanding
- Determined Goal Achiever
- Self-Motivated and Team-Oriented
- Supporting Re-Entry Individuals
- Efficient Task Management
- Life Transformation Advocate
- Trauma-Informed Support
Timeline
CASAC Therapist/Counselor/Case Manager
Step 1 NY
08.2023 - Current
TABE Administrator
Iroquois Job Corps/ETR Corp.
06.2021 - 08.2023
Housing Case Manager Wyoming County
Spectrum Health & Human Services
01.2020 - 06.2021
Substance Abuse Counselor
GCASA Methadone Clinic
05.2019 - 09.2019
CASAC 2 Substance Abuse Counselor
Pathways Methadone Outpatient Clinic
09.2016 - 04.2019
Supervising Offender Rehabilitation Counselor
NYS Dept. of Corrections
03.2015 - 07.2016
Alcohol & Substance Abuse Treatment Program Assistant
NYS Dept. of Corrections
03.2015 - 08.2015
Chemical Dependency Aide
United Memorial Medical Center/Hope Haven
12.2008 - 05.2011
Bachelor of Science - Human Services/Addiction Counseling
Empire State College
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