Summary

Overview

Work History

Education

Skills

References

Timeline

JENNIFER LYNN CAPPS

Santa Clara,CA

Summary

Strategic finance manager with a proven track record in enhancing productivity and efficiency. Expertise in financial analysis, budget management, and risk assessment to foster growth and sustainability. Strong communication, leadership, and problem-solving skills enable effective navigation of complex financial landscapes and achievement of organizational goals.

Overview

years of professional experience

Work History

Practice / Finance Manager

Mark A. Stepovich, D.D.S.

07.2018 - Current

Responsibilities included but not limited to being accountable for setting and achieving financial goals and attaining sustainable business results focusing on revenue, profit, and practice growth for the office.
Managed all aspects of insurance coordination and financial operations.
Month end close and bank statement reconciliation.
Preparing monthly and annual practice statistics reports to present to doctor and accountant.
Developed and executed targeted marketing plans that successfully attracted new patients to the practice.
Manages practice website and marketing.
Leading all team members to work as a team for optimum patient flow.
Training all team members to use digital x-ray units, 3D imaging machine, computers, etc.
Managed HR functions including payroll, hiring, training, annual reviews, employee compensation, and compliance with health benefits and PTO requests, while coordinating vendor relations, office maintenance, and staff training.
Supported front office operations by scheduling and confirming appointments, greeting patients, checking in and out, calculating and collecting copays, and preparing treatment plans.
Sets up many protocols and systems to ensure the office runs efficiently.
Prepared Excel spreadsheet, bookkeeping with QuickBooks, and created Power-Point presentations for patients and office remodel.
Coordinated multiple doctors' schedules, set up Zoom meetings, planned travel, and secured accommodations.
Transitioned office operations to a fully paperless model, enhancing workflow and reducing physical storage needs.
Handled all building maintenance and conducted annual fire inspections.

Practice Manager/Finance Manager

Robert W. Timpe, D.D.S.

11.2006 - 06.2018

Responsibilities included but not limited to being accountable for setting and achieving financial goals and attaining sustainable business results focusing on revenue, profit, and practice growth for the office.
Managed insurance and finance functions to maintain accurate records.
Achieved and maintained 98% or higher collection rate.
Executed month-end closing tasks, ensuring accuracy in financial reporting.
Follows up on all claims and AR.
Preparing monthly practice statistics reports to present to doctor and accountant.
Developing and executing marketing plans to bring new patients to the practice.
Leading all team members to work as a team for optimum patient flow.
Managed HR functions, overseeing payroll, hiring, training, firing, annual reviews, and employee compensation packages, along with health coverage benefits, PTO requests, office ordering, vendor relations, office maintenance, staff training, office meetings, event planning, and coordination of annual events and continuing education courses.
Established protocols and systems to enhance office efficiency.
Developed window displays to create an inviting atmosphere for patients.
Facilitated coverage for doctor when he was out on medical leave.
Presented treatment plans to patients with 89% and higher acceptance rate.

Business Manager

Randy Ligh, D.D.S.

01.2000 - 12.2006

Led a team of 30+ members while providing daily administrative support to 4 doctors, ensuring efficient office operations.
Coordinated design and construction of new office site, facilitating a smooth transition to enhanced facilities.
Ensured timely procurement of office and dental supplies, enabling uninterrupted workflow.
Managed vendor communications to establish effective partnerships.
Oversaw accounts receivable and accounts payable processes, ensuring accurate financial tracking.
Compiled and presented comprehensive monthly, quarterly, and annual reports to doctors, aiding in informed decision-making.
Developed and implemented office protocol book.

Head RDA / Back Office manager

Jespersen & Jespersen, Inc. (Endo Perio)

01.1993 - 12.2000

Managed daily operations of back office functions, optimizing staff workflow to enhance service delivery.
Coordinated communication between clinical teams and administrative departments to ensure seamless patient care.
Oversaw inventory management and supply chain processes for dental materials, ensuring availability of essential supplies.
Assisted doctors in surgery by setting up all rooms and sterilizing instruments and treatment areas.

Education

Real Estate license -

01-2010

Continuing ed classed - Business Management

University of Phoenix

01-2006

Dental Hygiene, Business management

Foothill & De Anza College

01-1999

RDA - dental assisting

Bryman college

01-1993