Jennifer Maley
Stratford
Summary
Certified Transportation Broker specializing in account management and supply chain coordination. Strengths lie in strategic planning, maintaining customer and carrier relationships, and resolving complex problems. Demonstrated success in reducing costs through optimized routing and transportation rate negotiations. Focused on maintaining high standards of accuracy and operational efficiency. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Logistics Coordinator
RLS Logistics
Mount Laurel
08.2014 - Current
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Trained and mentored junior staff on logistics best practices and procedures.
- Implemented process improvements to streamline operations and enhance productivity.
- Analyzed shipping data to identify trends and inform logistical strategies.
- Created reports on the status of shipments, inventory levels, transport costs and other related metrics.
- Developed and implemented efficient routing strategies to minimize delivery times and costs.
- Assumed role of Account Manager during colleague’s maternity leave, managing customer accounts, supervising team of five individuals, and ensuring timely delivery and service excellence.
Assistant Store Manager of Merchandising
Old Navy
Freehold
08.2013 - 08.2014
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated restocking efforts to maintain product availability.
- Assisted in implementing visual merchandising strategies to enhance store presentation.
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Service and Training Manager
Old Navy
Moorestown
12.2011 - 08.2013
- Managed daily operations of the store, including opening and closing procedures.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Coordinated onboarding processes to ensure smooth integration of new team members.
- Analyzed training needs to develop new programs or modify and improve existing.
- Trained and supervised team members on sales techniques and product knowledge.
- Maintained store staff by recruiting, orienting and training employees.
Pricing and Merchandising Specialist
Old Navy
Mays Landing
09.2010 - 12.2011
- Implemented promotional displays that aligned with brand guidelines and marketing campaigns.
- Managed stock replenishment processes to ensure timely product availability on the sales floor.
- Consistently put customers first by handling needs with sense of urgency and compassion.
- Updated seasonal displays for windows and mannequins to highlight current product lines.
Sales Associate
Old Navy
Mays Landing
06.2009 - 09.2010
- Worked with fellow sales team members to achieve group targets.
- Processed customer transactions accurately at the cash register.
- Provided exceptional customer service to enhance shopping experience.
Education
Bachelor of Arts - Psychology
Stockton University
Absecon, NJ12-2010
Skills
- Customer service
- Time management
- Conflict resolution
- Communication skills
- Attention to detail
- Problem solving
- Freight negotiation
- Training and leadership
Certification
- TIA Certified Transportation Broker (CTB), July 2017
References
References available upon request.
Timeline
Senior Logistics Coordinator
RLS Logistics
08.2014 - Current
Assistant Store Manager of Merchandising
Old Navy
08.2013 - 08.2014
Service and Training Manager
Old Navy
12.2011 - 08.2013
Pricing and Merchandising Specialist
Old Navy
09.2010 - 12.2011
Sales Associate
Old Navy
06.2009 - 09.2010
Bachelor of Arts - Psychology
Stockton University
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