Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Mallory-Boyd

Montgomery,AL

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

16
16
years of professional experience

Work History

Emergency Room Registration Clerk

Regional Medical Center
03.2018 - 07.2018
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and verified patient records before triage with most up-to-date information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Patient Scheduler

Southeastern Cardiology Consultants
10.2015 - 09.2016
  • Confirmed patient appointments day before scheduled.
  • Verified insurance coverage and obtained pre-authorizations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Followed up with patients to reschedule missed appointments.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Heavy-Wheeled Vehicle Operator/Human Resources Specialist

US Army
01.2003 - 11.2013
  • Transported personnel and supplies supplies
  • Dispatched vehicles
  • Performed maintenance on vehicles
  • Processed personnel (inbound and outbound)
  • Prepared personnel actions and finance paperwork
  • Managed requisitions, allocation assignments, diversions, intra-post transfers and orders for unit soldiers
  • Coordinated with human Resources Command for soldier's reassignment issues, deferments and deletions
  • Coordinated stop/move requests for all units
  • Assisted with processing and distribution of senior enlisted promotions selection board results

Education

Associate of Science - Healthcare Reimbursement

Virginia College
Montgomery, AL
09.2017

Associate of Science - Medical Office Management

Virginia College
Montgomery, AL
09.2015

High School Diploma -

Greenville High School
Greenville, AL
05.1998

Skills

  • Office Supplies and Inventory
  • Registration Services
  • Registration Processing
  • Operational Requirements
  • Checking in Patients
  • EMR Systems
  • Patient Registration
  • Collecting Intake Information
  • Office Workflow Support
  • Electronic Health Record Applications
  • Multi-Line Phone Systems
  • Medical Terminology
  • Patient Follow-Up
  • Data Entry
  • Reminder Calls
  • Call Transfers

Timeline

Emergency Room Registration Clerk

Regional Medical Center
03.2018 - 07.2018

Patient Scheduler

Southeastern Cardiology Consultants
10.2015 - 09.2016

Heavy-Wheeled Vehicle Operator/Human Resources Specialist

US Army
01.2003 - 11.2013

Associate of Science - Healthcare Reimbursement

Virginia College

Associate of Science - Medical Office Management

Virginia College

High School Diploma -

Greenville High School

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