Jennifer L. Malloy
Seattle,WA
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administrator
WA DSHS, Office of Refugee & Immigrant Assistance, ORIA
Seattle , WA
10.2015 - Current
- Program Oversight and Administration: Leads a team of six to nine program managers and data consultants to develop and maintain programs, contract for services, evaluate performance, and monitor for compliance
- Supervision: Provide direct supervision and support to ten program staff through performance management and professional development
- Strategic Program Planning and Development: Lead the development of programs, services and refugee program policy for statewide application; plan and develop program services with private and public agencies; organize and coordinate meetings with stakeholders; coordinate federal, state, city, and private resources to maximize efficiencies and services
- Federal and State Reporting: Created systems and tracking mechanisms to collect quantitative and qualitative data, completed and submitted reports to the federal Office of
- Refugee Resettlement
Program Manager
03.2014 - 10.2015
- Program Management: Oversee the implementation and continuation of ORIA Refugee
- Health and English Language programs across Washington State
- Work with stakeholders to ensure partners are meeting established program goals and outcomes
- Manage and monitor program budgets and performance
- Contract Management: Write, negotiate, and amend contracts with service providers; monitor contractor performance; provide training and technical assistance resources
- Policy Analysis: Analyze and interpret federal and state policies and procedures impacting refugees and immigrants; perform independent data research on client needs and service delivery gaps; provide accurate and timely data for state and federal funders.
Development and Program Manager
International Rescue Committee
Seattle , WA
10.2006 - 03.2014
- Write grant proposals to private foundations, federal, state, and city governments, and other grant making entities
- Cultivate new individual donors and practice donor stewardship
- Solicit sponsorships for IRC events and programs
- Oversee coordination, distribution, and documentation of in-kind donations
- Conduct prospect research on local foundations, corporations, and other philanthropic institutions as potential funding sources
- Plan and carry out fundraising and awareness raising events
- Program Management:
- Manage the tracking, billing, narrative reporting, and proposal writing for government contracts
- Recruit, train, and supervise staff and Americorps VISTA members
- Provide oversight to a seven agency Vista program with 10-15 members
- Oversee IRC’s youth, English language training, and volunteer programs
- Staff IRC Seattle Advisory Council meetings and support membership efforts
- Public Relations:
- Provide supervision for IRC’s Public Relations Coordinator
- Oversee production of the IRC Seattle electronic and print newsletters as well as other publications, sponsorship and press materials, and web presence
- Cultivate relationships with press
- Represent IRC in Seattle at conferences and community meetings.
Trainer
Literacy NOW, Tacoma Community House
Tacoma , WA
08.2002 - 01.2010
- Conduct 2-day Basic Adult English Language Teacher trainings for instructors and volunteer tutors statewide
- Develop and conduct specialized workshops
- Develop resources for instructors and volunteers working with refugees and immigrants
- Participate in and facilitate sessions at the annual Volunteer Literacy Program retreat
- Contribute to LiteracyNOW newsletters
- Participate in the planning and implementation of the Washington State Refugee
- Conference.
Program Manager
Catholic Community Services
Kent , WA
03.2005 - 09.2006
- Oversee operations of the Emergency Assistance Program, HOME and ARISE shelters
- Mutual Interest Program and Coronado Springs Subsidized Housing
- Supervise staff working in the Emergency Assistance, HOME, ARISE, Mutual Interest and
- Coronado Springs Subsidized Housing
- Maintain and oversee contracts for EA, HOME, ARISE, Mutual Interest and Coronado
- Springs
- Monitor program budgets
- Secure program funding through grant writing, special events and direct appeals
- Direct and coordinate integrated support services with other agencies and services within CCS
- Represent Catholic Community Services within the community
- Serve as the community contact for CCS’s South King County Family Center
Director of Instruction
Literacy Source
Seattle , WA
07.2002 - 03.2005
- Coordinate the development of curricula, materials and assessment tools
- Develop collaborative relationships with community partners
- Prepare written reports to funding sources
- Represent the Literacy Source at meetings, coalitions, conferences and workshops
- Present Literacy Source projects at state, national and international conferences
- Plan and implement staff trainings and volunteer in-services
- Develop, implement and evaluate new program activities including budgeting, partnership agreements, contract management, resource acquisition, site identification & recruitment
- Participate in the development of annual program planning
- Identify funding sources, prepare funding proposals, and elicit in-kind donations.
Assistant Program Director
Americorps
01.1999 - 01.2002
- Supervised and supported instructors, caseworkers, members, office staff, consultants, advisory board members and University of Washington social work interns
- Provided direct support and core services to clients
- Developed, implemented, and maintained programs and special projects
- Expanded services and capacity through grant writing, special events and direct appeals
- Monitored and evaluated local, state and foundation grants
- Conducted community-wide needs assessments
- Developed and maintained partnerships with local service providers including resettlement agencies, educational providers, employers, medical personnel, social service providers and local and state authorities
- Developed resettlement and volunteer database systems
- Created financial tracking systems
- Presented on refugee services at state, national and international conferences.
Second Language Program Manager
01.1997 - 01.2002
- Developed specialized educational projects and curricula including cultural orientation services, basic ESL/ELL classes, workplace ESL, citizenship, Life Skills Workshops, GED
- Preparation, The Women’s Network, and Job Readiness
- Hired, trained, supervised, and evaluated all ESL program personnel
- Conducted class and program evaluation
- Developed and maintained ESL Advisory Board
- Provided direct instruction and ongoing assessment of students
- Evaluated and reported outcomes to government funders and private foundations.
Refugee Assistance Program
Catholic Community Services
Seattle , WA
Education
Master of Science - Organizational Leadership
Eastern Washington University
B.A. - English- Professional and Creative Writing
Central Washington University
B.A. - Humanities
University of Washington
Skills
- Financial Oversight
- Project Coordination
- Program Oversight
- New Hire Onboarding
- Employee Supervision
- Staff Management
- Resource Optimization
- Financial Leadership
- Policy Writing
- Continuous Improvement
- Relationship Development
- Personable and Approachable
- Budget Development
- Cross-Functional Collaboration
- Program Leadership
- Resourceful and Analytical
- Team Collaboration
- Team leadership
- Performance evaluation
- Organizational skills
- Resource allocation
- Idea Development and Brainstorming
- Process Analysis
Certification
- 2023 Governor’s Outstanding Leadership Award
- Graduate Certificate in Program Evaluation (completion in April 2024)
- Certificate in Teaching English to Speakers of Other Languages (TESOL)
Timeline
Administrator
WA DSHS, Office of Refugee & Immigrant Assistance, ORIA
10.2015 - Current
Program Manager
03.2014 - 10.2015
Development and Program Manager
International Rescue Committee
10.2006 - 03.2014
Program Manager
Catholic Community Services
03.2005 - 09.2006
Trainer
Literacy NOW, Tacoma Community House
08.2002 - 01.2010
Director of Instruction
Literacy Source
07.2002 - 03.2005
Assistant Program Director
Americorps
01.1999 - 01.2002
Second Language Program Manager
01.1997 - 01.2002
Refugee Assistance Program
Catholic Community Services
Master of Science - Organizational Leadership
Eastern Washington University
B.A. - English- Professional and Creative Writing
Central Washington University
B.A. - Humanities
University of Washington
- 2023 Governor’s Outstanding Leadership Award
- Graduate Certificate in Program Evaluation (completion in April 2024)
- Certificate in Teaching English to Speakers of Other Languages (TESOL)
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