Jennifer Malloy

Unit Secretary

• Managed the administrative functions of the unit by coordinating patient admissions, discharges, and transfers efficiently.
• Communicated effectively with medical staff, patients, and their families to facilitate seamless information flow and address any inquiries.
• Handled phone calls and inquiries, providing excellent customer service and addressing concerns promptly.

Radiology

• Managed and coordinated patient appointments for radiology services, ensuring optimal scheduling for both patients and medical staff.
• Communicated effectively with patients to provide information regarding preparation for procedures and to address any inquiries, ensuring a clear understanding of the process.
• Scheduled and confirmed appointments using a combination of phone calls, emails, and appointment software, achieving a high level of patient satisfaction and reduced cancellations.
• Managed a high volume of incoming calls and emails to efficiently schedule radiology appointments for patients.

Hospital Access

• Coordinated with medical staff to ensure timely registration and preparation for patient arrivals.
• Managed patient admissions by verifying insurance coverage and determining eligibility for services, ensuring a smooth and efficient registration process.
• Provided exceptional customer service by answering patient inquiries, resolving issues, and facilitating communication with medical staff.
• Collaborated with various departments to streamline patient access processes and improve operational efficiency.

• Processed payroll, accounts payable, accounts receivable
• Answered phones, copying, filing, faxing.
• Resolved problems.
• Purchased items.
• Applied for building permits, mortgages, and insurance,
• Communicated with departments for purchase of a building.