Jennifer Mallozzi
West Park ,FL
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Server
Millers Ale House Bar And Grill
07.2021 - Current
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Checked guests' identification before serving alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Quality Assurance Food Safety Technician
Miller's Ale House
07.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
Food Runner
Millers Ale House Bar And Grill
07.2021 - Current
- Assisted with bussing tables and cleaning up spills.
- Cultivated warm relationships with regular customers.
- Engaged in suggestive selling and other sales techniques.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Offered product samples, answered questions and helped customers find items.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleared tables immediately after guests left in preparation for next party.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Greeted customers and provided outstanding customer service.
- Organized and replenished supplies at food stations to optimize team performance.
- Assisted customers with carry-out service.
- Provided attentive service and proactively assessed guest needs.
- Assisted wait staff with timely food delivery and guest requests.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Addressed customer complaints and inquiries to verify satisfaction.
- Kept detailed knowledge of and followed all food safety guidelines.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Processed payments for orders and provided customers with change.
- Arranged tables and chairs for special occasions and events.
- Cleaned and sanitized food preparation and serving areas.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Operated cash register and processed payments from customers.
- Greeted customers and provided menus upon arrival to dining room.
To Go Specialist
Millers Ale House Bar And Grill
07.2021 - Current
Customer Service Representative
Total Appliance & Air Conditioning Repairs
04.2007 - 01.2015
Education
Associate Of Arts And Sciences - Medical Assisting
06.2002 - 06.2004
Timeline
Server - Millers Ale House Bar And Grill
07.2021 - Current
Quality Assurance Food Safety Technician - Miller's Ale House
07.2021 - Current
Food Runner - Millers Ale House Bar And Grill
07.2021 - Current
To Go Specialist - Millers Ale House Bar And Grill
07.2021 - Current
Customer Service Representative - Total Appliance & Air Conditioning Repairs
04.2007 - 01.2015
Keiser Career College - Pembroke Pines - Associate Of Arts And Sciences, Medical Assisting
06.2002 - 06.2004