Jennifer Malone
Chuckey,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Clinical Lab Technician
Ballad Health
06.2023 - 03.2024
- Processed specimens coming to the clinical lab and took specimens to the appropriate departments for testing
- Prepared send out specimens
- Received and released bodies from the morgue
- Disposal of old specimens per guidelines
- Answered incoming phone calls and assisted callers with questions.
Habilitation Therapy Technician
East Tennessee Homes through DIDD
02.2023 - 06.2023
- Cared for residents with developmental disabilities
- Cooking, cleaning, laundry, bathing, grooming, and all associated paperwork and training.
- Contributed to effective treatment plans by accurately documenting progress notes and observations.
- Consistently upheld strict compliance with HIPAA regulations, protecting sensitive patient information at all times.
- Maintained patient records, documenting changes in patient condition.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
- Improved patient mobility with the use of assistive devices and manual techniques.
Direct Support Associate
Evergreen Family Ministeries
03.2022 - 02.2023
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted with daily living activities, running errands, and household chores.
- Kept clients engaged in social networks and communities for personal health and growth.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Provided emotional support during times of stress or crisis, offering a listening ear and empathetic understanding for clients'' concerns.
- Administered medications accurately according to prescribed schedules, ensuring proper dosages were given at the appropriate times.
- Ensured seamless day-to-day operations by coordinating schedules among team members and maintaining open lines of communication.
- Facilitated social integration for clients by organizing group outings and activities, fostering friendships among peers.
- Improved client well-being by providing compassionate and attentive support in daily activities.
- Transported clients safely to appointments, errands, or recreational activities using company vehicles while following all regulations.
Direct Support Professional
D & S Community Services
01.2020 - 01.2022
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Transported clients to medical and dental appointments to provide support.
- Assisted with daily living activities, running errands, and household chores.
- Administered medication as directed by physician.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Legal Assistant
McAfee & McAfee PLLC, Attorneys at Law
10.2014 - 07.2019
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Communicated pertinent information to clients via phone, email, and mail.
Criminal Investigator
William H. Bell, Attorney at Law
08.2005 - 08.2014
- Maintained detailed records of investigations, ensuring accuracy and compliance with departmental policies and procedures.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Developed actionable leads through diligent suspect interrogations, resulting in breakthroughs on high-profile cases.
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations, and evidentiary materials.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Testified in court during Criminal proceedings and trials.
- Conducted interviews with witnesses and clients.
Dispatch Sergeant
Greeneville Police Department
01.2005 - 09.2005
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
Patrolman
Greeneville Police Department
07.1995 - 01.2005
- Detained suspects for investigation, gathering evidence and preparing detailed reports for successful prosecutions.
- Assisted in traffic control during special events and incidents, ensuring smooth flow and public safety.
- Improved community safety by conducting regular patrols and responding to emergency calls.
- Testified in court proceedings as required, presenting clear accounts of cases handled and supporting evidence gathered.
- Assisted motorists experiencing difficulties on roadways, providing aid or coordinating additional resources when necessary.
- Responded swiftly to domestic violence situations providing assistance to victims while handling disputes professionally.
- Enforced traffic laws through routine stops, issuing citations or warnings as appropriate based on observed violations.
- Performed thorough investigations into reported crimes, collecting critical information and following leads to successful arrests.
- Conducted sobriety checkpoints reducing instances of drunk driving within the community.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Oversaw security for businesses by monitoring grounds and identifying suspicious activity.
- Conducted searches of individuals, vehicles and premises.
Education
No Degree - Phlebotomy
Walters State Community College
Morristown12.2022
No Degree - Criminal Justice
Walters State Community College
Greeneville, TN11.1995
High School Diploma -
Chuckey Doak High School
Afton, TN05.1984
Skills
- Customer service
- Specimen handling
- Good Laboratory Practices (GLP)
- HIPAA Compliance
- Safety Compliance
- Biohazard Disposal
- Electronic Communication
- Critical Thinking
- Lab Equipment Operation
- Phone skills
- Lab Safety Protocols
- Sample Preparation
Timeline
Clinical Lab Technician
Ballad Health
06.2023 - 03.2024
Habilitation Therapy Technician
East Tennessee Homes through DIDD
02.2023 - 06.2023
Direct Support Associate
Evergreen Family Ministeries
03.2022 - 02.2023
Direct Support Professional
D & S Community Services
01.2020 - 01.2022
Legal Assistant
McAfee & McAfee PLLC, Attorneys at Law
10.2014 - 07.2019
Criminal Investigator
William H. Bell, Attorney at Law
08.2005 - 08.2014
Dispatch Sergeant
Greeneville Police Department
01.2005 - 09.2005
Patrolman
Greeneville Police Department
07.1995 - 01.2005
No Degree - Phlebotomy
Walters State Community College
No Degree - Criminal Justice
Walters State Community College
High School Diploma -
Chuckey Doak High School