Jennifer Malone
New York
Summary
Results-focused Assistant Deputy Chief Clerk with a proven track record of success in complex legal and administrative settings. Skilled in managing diverse teams, streamlining operations, and delivering exceptional customer service. Collaborates effectively with judges, attorneys, and the public to ensure efficient and smooth court operations. Adept at leveraging technology to enhance efficiency and improve accuracy in reporting and data analysis. Committed to fostering a positive work environment and promoting continuous improvement.
Overview
11
11
years of professional experience
Work History
Assistant Deputy Chief Clerk
New York State Unified Court System
11.2023 - Current
- Manged a team of over 40 employees across multiple departments, ensuring optimal performance and productivity.
- Implemented strategic initiatives to streamline operations and enhance overall efficiency.
- Fostered a positive and supportive work environment that encouraged employee engagement and growth.
- Conducted regular performance evaluations to provide constructive feedback and identify opportunities for development.
- Leveraged technology to develop and implement a more efficient warrant reporting system.
Utilized data analysis tools to generate accurate and insightful weekly, monthly, and quarterly reports. - Enhanced team collaboration by promoting open communication and cross-functional initiatives.
- Organized and restructured departments to optimize workflows and improve operational efficiency.
- Approached challenges as learning opportunities, fostering a culture of continuous improvement.
- Collaborated closely with the Supervising Judge to implement strategic initiatives and improve court operations.
- Worked directly with Housing Court Judges and Court Attorneys to ensure consistent application of legal principles and procedures.
- Provided support to the public by addressing their concerns promptly and efficiently.
- Troubleshooted complex issues to identify solutions and minimize disruptions to court proceedings.
- Implemented process improvements to streamline workflows and enhance overall efficiency.
- Ensured timely and accurate delivery of court services to the public.
Senior Court Clerk
New York State Unified Court System
09.2021 - Current
- Conducted virtual and in-house NYSCEF training for court staff, Judges, and public.
- Integral participant in developing and implementing the electronic filing platform for Housing Court (NYSCEF).
- Interim Alternative Dispute Resolution (ADR) Coordinator for NYC Civil Court.
- Liaison between NYC Civil Court and Community Dispute Resolution Centers (CDRC), Law School Clinics, Volunteer mediators, and evaluators.
- Organized and maintained certified mediators and evaluators roster for the ADR program.
- Monitored case progress, scheduling, and analyzed operations data.
- Managed and monitored a remote team of 12 during the Covid-19 Pandemic.
- Managed calendars, multiple phone lines, and special projects in the administrative office.
- Managed inquiries from the public regarding judicial procedures, court appearances, trial dates, adjournments, evictions, and ADA accommodations.
- Administrative support to the Chief Clerk of NYC Civil Court.
Court Assistant
New York State Unified Court System
01.2018 - 09.2021
- Recorded case dispositions, court orders, and arrangements.
- Prepared calendars for multiple courtrooms of cases to be called.
- Issued and instructed parties regarding the timing of court appearances.
- Explained procedures or forms to parties in cases or to public.
- Accurately docketed 100 case information per day into the UCMS database.
- Entered statistical data into ADBM for all counties.
- Assisted with the opening of a Trial Part in Bronx Civil Court.
- Copied, printed, and mailed court documents following proper procedures.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
Volunteer Bookstore Sales Associate and Manager
World Changers Church New York
12.2013 - 05.2018
- Implemented positive sales culture, by focusing on need-based selling and celebration of success, allowing sales to occur without disregard for customer experience.
- Developed and maintained good working relations with vendors.
- Provided exceptional customer service by handling customer complaints tactfully and providing resolutions.
- Trained and coached a team of 10 on product knowledge, customer service, proper sales technique, policies, and procedures.
- Created schedules to ensure adequate store coverage and a pleasant customer experience.
Transportation Security Officer
Homeland Security TSA
09.2014 - 01.2018
- Identified potential airport and mass transit security concerns and completed more in-depth checks as part of investigation.
- Gathered, analyzed, and evaluated intelligence and security-related data from all available sources to draw conclusions and make recommendations.
- Made risk and threat assessments based on incomplete or conflicting information.
- Trained team members, monitored and reported on the status and progress of work, and represented team members collectively in communications with supervisors and managers for obtaining needed resources.
- Interpreted the significance of security incidents and recommended actions to ensure minimal loss of life, property, or other resources.
- Assisted with investigations and developed reports and briefings on issues related to security incidents.
- Documented security incidents to ensure all pertinent information was captured.
- Communicated with members of security teams to respond to and coordinate team activities to address intelligence information and security incidents.
- Partnered with NYPD to enhance existing security measures in NYC transit system.
- Interacted with the public, provided up-to-date information, gave directions, and responded to inquiries.
- Maintained focus and awareness while working in stressful environments, to identify and locate potentially life-threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.
Education
Business Management -
Marymount Manhattan College
New York, NYSkills
- Employee training
- Creative problem solving
- Researching skills
- Knowledge of legal terminology
- Surveys and evaluation methods
- Court Procedures
- Data Analysis
- Case Management Systems
- Scheduling management
- Staff development
- Strategic leadership
- Teamwork and collaboration
Timeline
Assistant Deputy Chief Clerk
New York State Unified Court System
11.2023 - Current
Senior Court Clerk
New York State Unified Court System
09.2021 - Current
Court Assistant
New York State Unified Court System
01.2018 - 09.2021
Transportation Security Officer
Homeland Security TSA
09.2014 - 01.2018
Volunteer Bookstore Sales Associate and Manager
World Changers Church New York
12.2013 - 05.2018
Business Management -
Marymount Manhattan College