Jennifer Maloney
Springfield,MO
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
27
27
years of professional experience
Work History
Production Assembler
ROI
Republic, MO
10.2021 - 05.2024
- Inspected finished products for defects, ensuring conformance with customer requirements.
- Removed completed items from production line following established protocols for quality assurance purposes.
- Cleaned work areas and equipment regularly to maintain a safe and orderly workplace environment.
- Collaborated with supervisors in order to develop strategies for improving efficiency in the assembly process.
- Identified faulty equipment or processes that may require maintenance or repair services.
- Assembled components and sub-assemblies according to written instructions, diagrams, and blueprints.
- Assisted other team members with troubleshooting complex problems on the assembly line when required.
- Performed quality checks throughout the production process to ensure all parts met specifications.
- Processed written and verbal instructions, prints and work orders.
Clothing Sorter
Red Racks Thrift Stores
Springfield, MO
04.2017 - 10.2021
- Assisted customers with selecting appropriate sizes and styles of clothing items.
- Checked tags on clothes to verify correct sorting.
- Separated clothing items into categories such as sweaters, pants, shirts.
- Responded to customer inquiries about product availability and pricing.
- Organized clothes into designated bins according to size and style.
- Adhered to all safety protocols when unloading merchandise from delivery trucks.
- Maintained a clean and safe working environment.
- Monitored stock levels in order to replenish supplies as needed.
- Ensured that store shelves were adequately stocked with merchandise.
- Identified any damaged or stained garments for disposal.
- Replenished supplies of hangers, bags, tissue paper, and other materials used in packing orders.
- Folded clothes neatly before placing them on display racks.
- Sorted through returned items for reuse or donation purposes.
- Inspected clothing items for tears, stains, and other defects.
- Unloaded boxes of merchandise from delivery trucks onto pallets in the warehouse.
- Determined spotting procedures and proper solvents based on fabric and stain types.
Clothing Sorter
Goodwill
Springfield, MO
06.2016 - 01.2017
- Assisted customers with selecting appropriate sizes and styles of clothing items.
- Participated in regular cycle counts to ensure accuracy of inventory records.
- Checked tags on clothes to verify correct sorting.
- Separated clothing items into categories such as sweaters, pants, shirts.
- Organized clothes into designated bins according to size and style.
- Adhered to all safety protocols when unloading merchandise from delivery trucks.
- Maintained a clean and safe working environment.
- Ensured that store shelves were adequately stocked with merchandise.
- Identified any damaged or stained garments for disposal.
Clothing Hanger
Red Racks Thrift Stores
Springfield, MO
11.2014 - 03.2016
- Maintained inventory of supplies, such as hangers, hooks, and other materials.
- Inspected and repaired hangers to ensure quality standards.
- Counted hung clothing pieces and completed daily reports of amounts and types.
- Checked items on sales floor for stains and performed spot cleaning on clothing.
- Checked clothing for quality, style, cleanliness and wear before sorting.
- Hung donated clothing on hangers and placed on racks on sales floor.
- Attached price tags to clothing and hung on racks.
- Interacted with customers in friendly way.
- Determined size of garments not specified on original tags and labels.
- Adhered to production standards, deadlines and guidelines.
- Implemented correct color rotation system with hung items.
- Assisted with sweeping, mopping and organization of sales floor.
- Sorted clothing into types and sizes and removed items showing damage or wear.
Cashier
Cash Saver Grocery Store
Springfield, MO
09.2011 - 02.2014
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Discounted purchases by scanning and redeeming coupons.
Cashier
Walmart
Springfield, MO
10.2010 - 06.2011
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
Night Shift Supervisor
MCB
Springfield, MO
08.2002 - 12.2002
- Coordinated with day shift supervisors regarding any unfinished tasks or problems that may arise during night shifts.
- Conducted regular staff meetings to discuss issues related to performance, safety and productivity.
- Ensured compliance with safety regulations, company policies, and procedures.
- Resolved conflicts between staff members in a professional manner.
- Resolved customer complaints in a timely manner within established guidelines.
- Managed inventory levels to ensure adequate supplies were available at all times.
- Evaluated employee performances on a regular basis providing feedback when necessary.
- Provided guidance on job duties and answered questions from team members.
- Supervised daily activities of employees to ensure proper execution of tasks.
- Monitored employee attendance, tardiness and overtime hours.
- Handled inventorying responsibilities.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Assisted upper management with daily operations to meet standards of service and quality.
Receptionist
Penny Power
Springfield, MO
07.1997 - 02.2001
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Processed payments and updated accounts to reflect balance changes.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Collated, bound and stored computer-generated reports.
- Investigated and analyzed client complaints to identify and resolve issues.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Education
Beautician
Wedgewood Beauty College
Springfield08-1984
High School Diploma -
Glendale High School
Springfield, MO05-1983
Some College (No Degree) - Library, Advanced Swimming, Gymnastics
Missouri State University
Springfield, MOOffice Occupations
Ozark Technical College
Springfield, MOSkills
- Product Inspections
- Process Documentation
- Plant safety and organization
- Quality Control
- Workplace Safety
- Adaptive Learning
Timeline
Production Assembler
ROI
10.2021 - 05.2024
Clothing Sorter
Red Racks Thrift Stores
04.2017 - 10.2021
Clothing Sorter
Goodwill
06.2016 - 01.2017
Clothing Hanger
Red Racks Thrift Stores
11.2014 - 03.2016
Cashier
Cash Saver Grocery Store
09.2011 - 02.2014
Cashier
Walmart
10.2010 - 06.2011
Night Shift Supervisor
MCB
08.2002 - 12.2002
Receptionist
Penny Power
07.1997 - 02.2001
Beautician
Wedgewood Beauty College
High School Diploma -
Glendale High School
Some College (No Degree) - Library, Advanced Swimming, Gymnastics
Missouri State University
Office Occupations
Ozark Technical College
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