Jennifer Maloy
Glendale,AZ
Summary
Results-driven, dependable, and hardworking professional with a strong commitment to delivering efficient and high-quality customer service. Seeking exciting career opportunities within the healthcare industry. Dedicated to leveraging skills and expertise to contribute to the success of healthcare organizations, while providing exceptional care and support to patients. Passionate about making a positive impact on the lives of others and driven to continuously improve knowledge and skills to deliver the best possible outcomes.
Overview
20
20
years of professional experience
Work History
Office and Operations Manager
Arizona Comfort Care Social Services
05.2017 - 07.2019
- Coordinated services for clients, ensuring services were provided for respite
- Managed new hires, including recruitment, onboarding, and training processes
- Handled client intake, scheduling, and appointment management
- Maintained correspondence with Division of Developmental Disabilities case managers for client meetings
- Ensured compliance with state regulations, including maintaining employees credentials
- Developed and Implemented office policies and procedures to improve efficiency and productivity
Intake Specialist
CareCentrix
11.2016 - 01.2017
- Answered Phone
- Intake Referral
- Coordinate Services for Home Health & DME Services
- Check Eligibility, Patient Health Plan
- Insurance Verification
Health Plan Advisor
HealthPlanOne, LLC
06.2016 - 08.2016
- Advised on health plans
- Handled inbound calls
- Provided customer service
- Check insurance eligibility
Patient Scheduler
Cognizant/ Health Net
11.2014 - 01.2015
- Answered incoming calls
- Verified insurance information
- Schedule appointments
Administrative Assistant
Li'l Pardners Child Care & Preschool
08.2009 - 01.2014
- Completed administrative federal worksheets
- Maintained attendance and behavioral sheets
- Managed DHS (Department of Health Services) sign-in and sign-out sheets
- Handled multiple phone lines
- Developed weekly curriculum
- Filled documents
Clerk Assistant
Showlow Health Department
05.1999 - 08.1999
- Entered citations into the system
- Processed payments from individuals in court for citations
Receptionist
Showlow Courts
05.1999 - 08.1999
- Answered multi-line phone
- Filing documents
- Scheduling appointments
Education
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy
01.2025
Skills
- Written and verbal communication
- Decision-making skills
- Critical thinking skills
- Attention to detail
- Team player
- Problem-Solving
- Decision-Making
- Operations Management
- Production
Volunteer Experience
- Showlow Health Department, Showlow, AZ, 05/01/99, 08/01/99, Clerk Assistant, Entered citations into the system, Processed payments from individuals in court for citations
- Showlow Courts, Showlow, AZ, 05/01/99, 08/01/99, Receptionist, Answered multi-line phone, Filing documents, Scheduling appointments
Key Qualifications
- Medical Practice Management Systems
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Revenue Cycle Management
- Medicare / Medicaid Government Payers
- Third Party Payers
- CPT & ICD-10 Coding
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Data Entry
Timeline
Office and Operations Manager
Arizona Comfort Care Social Services
05.2017 - 07.2019
Intake Specialist
CareCentrix
11.2016 - 01.2017
Health Plan Advisor
HealthPlanOne, LLC
06.2016 - 08.2016
Patient Scheduler
Cognizant/ Health Net
11.2014 - 01.2015
Administrative Assistant
Li'l Pardners Child Care & Preschool
08.2009 - 01.2014
Clerk Assistant
Showlow Health Department
05.1999 - 08.1999
Receptionist
Showlow Courts
05.1999 - 08.1999
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy