Jennifer Malsbury
Landing,NJ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
24
24
years of professional experience
Work History
Office Manager
Center for Anxiety and Behavior Management
2017.11 - 2024.08
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Office Manager
Proper Care Physical Therapy
2001.01 - 2003.02
- My responsibilities included but were not limited to helping patients with their exercises, medical billing, answering the phone, making appointments, and transcribing dictations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
High School Diploma -
Jefferson Township High School
01.1999
Skills
- Front Office
- Administrative Assistant
- Filing
- Excel
- Scheduling
- Sales
- Microsoft Word (10+ years)
- Word
- Microsoft Office
- Receptionist
- Behavior Management
- Administrative Experience
- Office Management
- Behavioral health
- Critical care experience
- Customer Service
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Document Management
- Clerical Support
- Account Reconciliation
- Credit and collections
- Relationship Building
- Mail handling
- Scheduling Coordination
- Inventory Control
- Staff Management
- Employee Supervision
- Staff hiring
- Supply Management
- Documentation and control
- Team Bonding
- Computer Skills
- Scheduling and Coordinating
- MS Office
- Customer Relationship Management
- Decision-Making
- Teamwork and Collaboration
- Good Judgment
- Documentation And Reporting
- Team Leadership
- Professional and Courteous
- Schedule Management
- Managing Operations and Efficiency
- Administration and Reporting
- Hiring and Training
- Onboarding and Orientation
- Goal Setting
Additional Information
I am very people orientated, hard-working, outgoing, organized, and eager to learn.
Locations
Landing, NJ, 07850
Personal Information
- Title: Office Manager-Center for Anxiety and Behavior Management
- Work Permit: Authorized to work in the US for any employer
Timeline
Office Manager
Center for Anxiety and Behavior Management
2017.11 - 2024.08
Office Manager
Proper Care Physical Therapy
2001.01 - 2003.02
High School Diploma -
Jefferson Township High School
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