Jennifer Mangham
Norman,OK
Summary
To acquire a position that utilizes my education, management skills, and administration experience to bring a successful work environment to a great company.
Knowledgeable in managing an office of up to 15 people with excellent data entry and phone operating skills. Experienced working with inventories, payroll, reconciling P&L worksheets, and managing CP to budget. Knowledge of Microsoft Word, Excel, and Outlook. Can type 75 wpm and have excellent internet competency. Very efficient in both verbal and written communication skills along with excellent problem solving, conflict resolution, and public speaking skills.
Overview
27
27
years of professional experience
Work History
Administrative Assistant III
City Of Norman
05.2023 - 01.2024
- Supported executive staff through scheduling meetings, proofing and posting agendas, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed over 40 customer calls per day and determined the best department to assist caller.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Memorial Administration
Resthaven Funeral Home and Memory Gardens
09.2017 - 01.2023
- Responsibilities include overseeing everyday maintenance and upkeep of the cemetery, obtaining quotes, conducting and investigating inventory, and paying invoices
- Handled family concerns in an empathetic and timely manner all while providing support to management and staff
- Ensured memorializations were made to the family's specifications and then installed with care
Child Welfare Specialist II
Department of Human Services
11.2015 - 09.2017
- Responsibilities included caring a caseload between 18-25 families in regards to child abuse and neglect
- Conducted investigations into child abuse and neglect
- Responsible for accessing, identifying, and documenting those cases and assessing child safety
- Worked closely with families to provide services and develop treatment plans to encourage success within the family.
General Manager
The Saxton Group-McAlister's Deli
10.2008 - 11.2015
- Responsible for recruiting, hiring, training, and scheduling up to 40 employees along with 3 assistant managers and 2 shift managers
- Created the yearly budget and oversaw the management and staff to ensure that the budget was met
- Focus was on cost of goods sold, labor, and managing controllable's
- Conducted regular store meetings to communicate management goals and managed turnover by handling employee issues appropriately and in a timely manner
Manager
C.E.C. Entertainment-Chuck E. Cheese's
09.1996 - 10.2008
- Responsibilities included recruiting, hiring, training, and scheduling up to 40 employees
- Developed action plans for identifying problem areas or opportunities within my store
- Responsibilities also included promotions and terminations of employees and organizing assignments for employees and subordinate managers
Education
Bachelor of Science in Psychology -
University of Oklahoma
Norman, OK01.2002
High School Diploma -
Westmoore High School
Moore, OK05.1997
Skills
- Reception Oversight
- Report Writing
- Document Control
- Filing
- Customer Service
- Multi-line Phones
- Computer/E-mail
Personal Information
- Child Name: Evan
- Child Name: Madison
- Marital Status: Married to Jason Mangham
Timeline
Administrative Assistant III
City Of Norman
05.2023 - 01.2024
Memorial Administration
Resthaven Funeral Home and Memory Gardens
09.2017 - 01.2023
Child Welfare Specialist II
Department of Human Services
11.2015 - 09.2017
General Manager
The Saxton Group-McAlister's Deli
10.2008 - 11.2015
Manager
C.E.C. Entertainment-Chuck E. Cheese's
09.1996 - 10.2008
Bachelor of Science in Psychology -
University of Oklahoma
High School Diploma -
Westmoore High School
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