Jennifer Mann
Knoxville,TN
Summary
Eager individual always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considerate, hardworking, and reliable with great interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using software programs. Fluent in German. Respectful, punctual and hardworking.
Overview
18
18
years of professional experience
Work History
Nanny
Private Client
01.2024 - Current
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Monitored schedules to maintain napping, eating, and school schedules for children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Assisted with light housekeeping duties as well as running errands.
- Encouraged children to be understanding and patient with others.
- Supervised children on playground to help develop physical and social skills.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Led indoor and outdoor activities to entertain and occupy children.
- Played games, worked on puzzles, and read books to young children.
Food Service Worker
Pizza Hut
08.2012 - 10.2013
- Verified prepared food met standards for quality and quantity before serving to customers.
- Set up and broke down food service lines quickly to maintain service flow.
- Utilized POS system to receive and process food and beverage orders.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Increased daily sales by upselling menu items based on customer preferences.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Sales Associate
Bed Bath & Beyond
11.2010 - 05.2011
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Solved customer challenges by offering relevant products and services.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Department of Public Works Clerk - Summer Hire
United States Army Europe
06.2009 - 08.2009
- Translated documents from German to English.
- Expedited urgent translation requests, ensuring timely delivery without compromising quality.
- Reviewed, edited and proofread translated documents for accuracy.
- Assisted foreign language-speaking clients with inquiries.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Enhanced communication between departments by scheduling regular meetings and maintaining accurate contact information.
Human Resources Assistant - Summer Hire Program
United States Army Europe
06.2008 - 08.2008
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Aided staff with employee performance review paperwork and documentation.
- Responded to employee inquiries regarding benefits and other HR topics.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with various departments to complete assigned tasks.
- Completed clerical tasks such as filing, copying, and distributing mail.
Gym Receptionist - Summer Hire Program
United States Army Europe
06.2007 - 08.2007
- Handled assignments independently with good judgement and critical thinking skills.
- Checked members into gym by scanning badges.
- Collected payments, processed transactions and updated relevant records.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collaborated with personal trainers to ensure seamless communication of client schedules and needs.
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
Transportation Clerk - Summer Hire Program
United States Army Europe
06.2006 - 08.2006
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Education
Associate of Arts -
Central Arizona College
Coolidge, AZ05.2015
High School Diploma -
Vilseck American High School
Grafenwoehr, Germany06.2009
Skills
- Microsoft Office
- Customer Service
- German Fluency
- Clerical Support
- Attention to Detail
- Payment Processing
- Verbal Communication
Timeline
Nanny
Private Client
01.2024 - Current
Food Service Worker
Pizza Hut
08.2012 - 10.2013
Sales Associate
Bed Bath & Beyond
11.2010 - 05.2011
Department of Public Works Clerk - Summer Hire
United States Army Europe
06.2009 - 08.2009
Human Resources Assistant - Summer Hire Program
United States Army Europe
06.2008 - 08.2008
Gym Receptionist - Summer Hire Program
United States Army Europe
06.2007 - 08.2007
Transportation Clerk - Summer Hire Program
United States Army Europe
06.2006 - 08.2006
Associate of Arts -
Central Arizona College
High School Diploma -
Vilseck American High School