JENNIFER MANNI
Summary
High-achieving and self-motivated business development professional bringing expertise in leadership, service, and operations for over 20 years. Ability to build strong relationships, and increase sales & service numbers while providing exceptional guest experience. Driven to keep team members engaged and dedicated to creating happiness for guests while promoting diversity, collaboration, and empowerment within team.
Overview
15
15
years of professional experience
Work History
Market Area Sales Specialist, Business Development
Partners FCU - The Walt Disney Company
05.2017 - Current
- Responsible for execution of business development activities including facilitation of events, while maintaining service & safety standards.
- Responsible for staffing, scheduling and logistics for Florida business development operations.
- Researched and identified opportunities for account growth, account penetration and market expansion within third party Disney properties.
- Managed relationships with Partners throughout Disney Parks, Experiences and Products including cast activities, Disney University training and development, and Parks and Resorts senior leadership.
- Encourage, inspire and mentor my team to deliver exceptional service standards to enhance individual performance and continued operational success.
- Collaborate with partners across Walt Disney World Parks and Resorts and various partners throughout DPEP to plan and execute seamless events for Disney cast.
- Contributed to overall strategic initiatives of Membership and Loan growth, exceeding new membership and loan growth in Orlando market, year after year for last 6 years which resulted in growth 4 times the national average.
- Directed support for senior leadership, providing detailed analysis for new business opportunities contributing to the organizational strategic initiatives.
- Responsible for weekly business activity reporting, inventory management and publication of reports to senior leadership.
- Consistently demonstrate the values and behaviors of a leader by serving as a role model for Disney's culture and heritage, while maintaining strong organizational and time management skills.
Traditions Facilitator
The Walt Disney Company
10.2018 - Current
- Selected to be a part of the 2019 Disney Traditions Team teaching the rich culture and heritage of our company, continuing Walt Disney's legacy and helping to inspire those just beginning their Disney careers.
- Facilitated content to over 1,200 new union and non union employees in 2019 and 2021 on topics including: the company's common goal, company heritage, Disney quality standards of safety, courtesy, show, efficiency and inclusion ranging in class sizes of 25-240.
- Selected to facilitate content for Walt Disney World Resort Operating Participants, aligning partnering companies' service goals with Disney's world-class standards and common purpose.
- Nominated as peer mentor to onboard with the 2020 Traditions Assistant Team.
- Selected to return as first facilitator to deliver content to 250 new and returning Disney Cast Members at ESPN arena.
Member Service Representative III
Partners FCU -The Walt Disney Company
05.2016 - 05.2017
- Managed Magic Kingdom and Disney's Hollywood Studios branch locations.
- Cross selling of products at time of account opening and service transactions based on solutions that fit member's needs.
- Set appointments with Disney leaders for sales presentations that create awareness and revenue for Credit Union.
Small Business Manager/Relationship Banker
JP Morgan Chase
05.2012 - 09.2015
- Proactively prospect and profile new and existing business clients in order to develop long lasting relationships, provide world class service, and discover new opportunities to help deepen utilization of entire product base.
- Set appointments for face to face sales presentations which discuss additional opportunities to help clients solve problems, offer solutions, and take advantage of special promotions.
- Increased productivity and commission quotas by capitalizing on all disposable resources and executing on monthly productivity plans.
Operations Manager
Bank Of America Corp
09.2010 - 05.2012
- Managed team of 6 teller associates by using in-depth policy and procedure knowledge to handle more complex transactions and issues.
- Ensure banking center compliance is within federal regulations.
- Create workforce stability by cultivating engaged, spirited and well-coached team.
Education
Valencia College
Orlando, FLLiberal Arts Program
Suffolk County Community College
Selden, NYSkills
- Leadership
- Business development
- Problem solving
- Training and development
- Customer service
Timeline
Traditions Facilitator
The Walt Disney Company
10.2018 - Current
Market Area Sales Specialist, Business Development
Partners FCU - The Walt Disney Company
05.2017 - Current
Member Service Representative III
Partners FCU -The Walt Disney Company
05.2016 - 05.2017
Small Business Manager/Relationship Banker
JP Morgan Chase
05.2012 - 09.2015
Operations Manager
Bank Of America Corp
09.2010 - 05.2012
Valencia College
Liberal Arts Program
Suffolk County Community College
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