Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jennifer Manriquez

Idalou,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant Teacher

Treehouse Children's Academy
09.2024 - 08.2025
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Worked with teachers to design lesson plans and coordinate activities for classes.

Insurance Agent

Freeway Insurance Agency
11.2020 - 09.2024
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.

Loan Assistant

Noble Loans
12.2018 - 08.2019
  • Managed multiple priorities simultaneously while consistently meeting deadlines for loan closings and disbursements.
  • Maintained organized records, facilitating efficient retrieval of information for audits and regulatory examinations.
  • Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
  • Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
  • Provided excellent customer service during the loan process, from initial inquiry to closing, ensuring a seamless experience for clients.

Phone Banker

Wells Fargo Call Center
05.2018 - 11.2018
  • Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
  • Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
  • Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
  • Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
  • Consistently met or exceeded monthly sales targets through proactive outreach efforts such as outbound calling campaigns focused on promoting bank products and services.
  • Balanced multiple priorities effectively, ensuring timely completion of tasks while maintaining focus on delivering outstanding customer service.

CSR

Credit World
06.2016 - 05.2018
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.

Host

Copper Caboose
01.2010 - 06.2016
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Education

High School Diploma -

Monterey High School
Lubbock, TX
05-2012

Skills

  • Parent-teacher communication
  • Behavior management
  • Oral communication
  • Payment processing
  • Small group instruction
  • Customer service
  • Quotes and sales
  • Client relations
  • Auto insurance
  • Licensed insurance agent
  • Active listening
  • Critical thinking
  • Microsoft Excel

Certification

  • First Aid/CPR Certified

Languages

English
Full Professional

Timeline

Assistant Teacher

Treehouse Children's Academy
09.2024 - 08.2025

Insurance Agent

Freeway Insurance Agency
11.2020 - 09.2024

Loan Assistant

Noble Loans
12.2018 - 08.2019

Phone Banker

Wells Fargo Call Center
05.2018 - 11.2018

CSR

Credit World
06.2016 - 05.2018

Host

Copper Caboose
01.2010 - 06.2016

High School Diploma -

Monterey High School

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