Jennifer Manson
Haverhill,MA
Summary
Versatile manager with a proven track record in retail and financial management, demonstrating strong strategic
planning and problem-solving abilities. Known for adapting to change seamlessly, working independently, and
consistently exceeding expectations. Certified Personal Trainer with a disciplined and goal-oriented approach.
Overview
20
20
years of professional experience
Work History
Office Manager/Bookkeeper
Merri-Mar Yacht Basin
Newburyport, MA
03.2023 - Current
- Answer and direct incoming phone calls
- Calculate timesheets for payroll and to correlate with work orders and send them to payroll company
- Maintain and calculate sick / vacation time for EEs
- Order office supplies (paper, water, toner, etc.)
- Answer incoming customer inquiries and emails
- Maintain and organize all files
- Prepare Estimates & Quotes for service department
- Input and write all work orders and descriptions
- Daily bookkeeping in QuickBooks Desktop (AP, AR, daily sales, bank deposits, etc.)
- End of month bookkeeping (reconciliations)
- Sending out monthly statements to customers
- Draft all seasonal contracts
- Manage received payments for seasonal services (keep lists & spreadsheets to keep track)
- Fill out any MA tax forms.
Administrative Assistant
The Financial Advisors
Newburyport, MA
12.2021 - 10.2022
- Administrative support for three financial advisors
- Financial review coordinator, preparing all yearly reviews, creating Estate Trust summaries, printing and binding reviews
- Scanning and filing all incoming relevant paperwork
- Organizing tax documents and offering support to tax preparer
- Scheduling all appointments and managing schedule for all planners
- Oracle, JD Edwards, Orion, Workplace, Junxture, Sharefile
- Schwab, Adobe Acrobat
- Supported executive staff through scheduling meetings and preparing crucial documents
Administrative Assistant
Hiller Fire Protection
Amesbury, MA
07.2020 - 12.2021
- Provided administrative support for Fire Suppression Service Dept
- Proficient in Microsoft Office
- Maintained all files, inventory, etc
- Manage purchase orders
- Manage Service Trade platform
- Work with Oracle JD Edwards E1system, Adobe Acrobat
- Responsible for daily audits of all invoices
Field Support Specialist AKA Cheerleader
Traveling Vineyard
Ipswich, MA
12.2014 - 07.2020
- Work in high volume customer support center
- Provide online and phone support to over 3000 independent contractors and customers across country
- Managing day to day troubleshooting on business websites, commissions, training, order issues, customer complaints and compliance
- Create and maintain relationships within field
- General wine and product education as needed
- Assist accounts payable as needed to resolve credit discrepancies
- Trained new staff
- Work closely with distribution to ensure timely and accurate deliveries
- Assist as event coordinator for annual conferences.
Retail Manager
Life
Newburyport, Hudson, MA, NH
09.2005 - 02.2014
- Assist in merchandising and set-up for online photo shoots
- Assist with merchandise placement in mock store for merchandising Lookbook
- Assist in opening 3 new company stores from guts to finish product
- Coordinate sales promotion activities
- Supervise and train employees in sales work, taking inventory, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions
- Order merchandise and prepare requisitions to replenish merchandise on hand
- Ensure compliance of employees with established security, sales and record keeping procedures and practices
- Answer customer complaints and inquiries
- Payroll administrator ADP
- Interview, hire and train employees
- RICS Enterprise, Retail Pro, Word, Excel, Powerpoint, MS Office
- Online customer service rep
- Life is
customer support
07.2004 - 09.2005
- Provided online, to LIG customers
- Responsible for responding to online customer questions, handling orders, and returns.
Education
Personal Trainer/ISSA Certified Trainer - undefined
NHTI- Concord’s Community College
February 2017
Skills
- Time Management
- Microsoft Excel
- Customer Service
- Desktop Support
- Databases
- Business Analysis
- Windows
- Leadership
- Cost management
- Management
- Purchasing
- Payroll
- JD Edwards
- Oracle
- SharePoint
Timeline
Office Manager/Bookkeeper
Merri-Mar Yacht Basin
03.2023 - Current
Administrative Assistant
The Financial Advisors
12.2021 - 10.2022
Administrative Assistant
Hiller Fire Protection
07.2020 - 12.2021
Field Support Specialist AKA Cheerleader
Traveling Vineyard
12.2014 - 07.2020
Retail Manager
Life
09.2005 - 02.2014
customer support
07.2004 - 09.2005
Personal Trainer/ISSA Certified Trainer - undefined
NHTI- Concord’s Community College
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