JENNIFER MANUEL
Flight Attendant
Chicago,IL
Summary
Experienced Corporate Flight Attendant with 10 years in private aviation and over 30 years of leadership in the industry. I deliver elite, personalized service while ensuring the highest level of safety and comfort for VIP, VVIP, and ultra-high-net-worth (UHNW) passengers. I am highly skilled in fine dining presentation, luxury cabin service, emergency response, and global on-demand travel. I am adept in FACTS safety protocols, FAA regulatory compliance, cabin system oversight, and meticulous itineraries. I have a proven ability to anticipate and exceed client expectations while maintaining meticulous itineraries and a polished, professional presence.
Overview
10
10
years of professional experience
Work History
Contract Flight Attendant
Solairus Airlines
02.2025 - Current
- Ensured passenger safety through adherence to protocols and regulations during all phases of flight.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Conducted pre-flight checks on safety equipment, ensuring compliance with operational standards and readiness for emergencies.
- Trained new crew members on procedures, fostering a collaborative environment and enhancing team performance.
Charter Flight Attendant
Contour Airlines
06.2024 - Current
- - Provide a high level of service to clients, ensuring the safety and comfort of each aircraft passenger during flights.
- - Maintain confidentiality for an elite clientele.
- - Focus on hospitality, customer service, and culinary skills.
- - Make catering arrangements and secure aircraft stock.
- - Demonstrate the ability to make quick and accurate decisions while paying close attention to detail, both technically and in terms of passenger service.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Flight Attendant
Connect Airlines
01.2022 - 01.2024
- - Participated in proving runs with FAA inspectors for initial airline certification.
- - Ensured compliance with FAA regulatory requirements.
- - Employed Crew Resource Management and adhered to flight safety operations.
- - Maintained situational awareness in the cabin at all times.
Director of Inflight / Lead Flight Attendant (New England Patriots)
Team 125, Inc
01.2018 - 01.2020
- - Responsible for the performance and operations of all flight attendants and inflight team members, including training programs and policies.
- - Developed strong leadership skills.
- - Directed all details related to the development and implementation of learning programs.
- - Established short- and long-term vision and goals for learning design, compliance, execution, and eLearning development.
- - Supported other divisions by collecting feedback and recommending solutions; maintained productive relationships with operational and non-operational counterparts (e.g., Airport Services, Flight Operations, Technical Operations, Crew Services, FAA, and OSHA).
- - Provided recommendations and feedback on best practices and efficiencies.
- - Led safety debriefs to identify areas for improvement.
- - Demonstrated flexibility, a team-oriented mindset, and critical thinking skills.
- - Responsible for menu planning and catering arrangements.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
United Voices Coordinator
United Airlines
01.2014 - 01.2015
- - Served as the frontline contact for pilots, flight attendants, and all employees within assigned territories (domestic and international), delivering high-caliber responsive support.
- - Received and routed phone calls.
- - Performed extensive data entry, word processing, documentation, reporting, filing, and data archiving.
- - Operated desktop computers and a full range of office equipment using Windows-based technologies.
- - Coordinated extensively with internal and external partners across multiple departments to ensure the timely resolution of critical issues.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
International Flight Attendant
Continental Airlines / United
01.1995 - 01.2015
- - Provided world-class domestic and international inflight services.
- - Monitored and maintained high passenger satisfaction and safety levels while delivering exceptional service, first-aid, personalized menu planning, catering, and concierge services.
- - Ensured accuracy and attention to detail with flight schedules, incident reporting, safety instruction, and administrative reports.
- - Achieved superior levels of client satisfaction through service excellence, poise under pressure, and adaptability to changing circumstances and client demands.
- - Demonstrated flexibility, a team-oriented approach, and critical thinking skills.
- Coordinated meal services efficiently while accommodating passengers'' dietary needs or requests whenever possible.
- Supported new flight attendant hires by sharing knowledge of international flight procedures, contributing to their successful integration into the team roles.
Inflight Supervisor
Continental Airlines / United
01.1995 - 01.1997
- - Provided world-class domestic and international inflight services.
- - Monitored and maintained high passenger satisfaction and safety levels while delivering exceptional service, first-aid, personalized menu planning, catering, and concierge services.
- - Ensured accuracy and attention to detail with flight schedules, incident reporting, safety instruction, and administrative reports.
- - Achieved superior levels of client satisfaction through service excellence, poise under pressure, and adaptability to changing circumstances and client demands.
- - Demonstrated flexibility, a team-oriented approach, and critical thinking skills.
Training Instructor
Continental Airlines / United
01.1997 - 01.1999
- - Provided world-class domestic and international inflight services.
- - Monitored and maintained high passenger satisfaction and safety levels while delivering exceptional service, first-aid, personalized menu planning, catering, and concierge services.
- - Ensured accuracy and attention to detail with flight schedules, incident reporting, safety instruction, and administrative reports.
- - Achieved superior levels of client satisfaction through service excellence, poise under pressure, and adaptability to changing circumstances and client demands.
- - Demonstrated flexibility, a team-oriented approach, and critical thinking skills.
Gate Agent
Continental Airlines / United
01.2000 - 01.2001
- - Provided world-class domestic and international inflight services.
- - Monitored and maintained high passenger satisfaction and safety levels while delivering exceptional service, first-aid, personalized menu planning, catering, and concierge services.
- - Ensured accuracy and attention to detail with flight schedules, incident reporting, safety instruction, and administrative reports.
- - Achieved superior levels of client satisfaction through service excellence, poise under pressure, and adaptability to changing circumstances and client demands.
- - Demonstrated flexibility, a team-oriented approach, and critical thinking skills.
Education
Bachelor's degree - Business Administration
University of Phoenix
Illinois Substitute Teaching License - ESL (Paraprofessional License)
CPR/AED Certified - American Heart Association
Skills
- Safety management expertise
- Proving Runs
- Flexible problem-solving
- Logistics coordination
- Customer-focused service
- Hospitality management
- Emergency Procedures
- Focuses on achieving positive outcomes
- Meticulous attention to detail
- First aid
- Dependable performance
- Hospitality service expertise
- Polished professional demeanor
- Aviation safety
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Certification
Bachelor of Science, Business Administration
Aircrew FACTS Recurrent Safety Training 2025-2026
CPR, AED, and First Aid Certified 2025-2028
ServSafe Food Handler 2025-2028
Valid U.S Passport 2025-2035
Illinois Substitute Teaching License 2025-2025
Timeline
Contract Flight Attendant
Solairus Airlines
02.2025 - Current
Charter Flight Attendant
Contour Airlines
06.2024 - Current
Flight Attendant
Connect Airlines
01.2022 - 01.2024
Director of Inflight / Lead Flight Attendant (New England Patriots)
Team 125, Inc
01.2018 - 01.2020
United Voices Coordinator
United Airlines
01.2014 - 01.2015
Gate Agent
Continental Airlines / United
01.2000 - 01.2001
Training Instructor
Continental Airlines / United
01.1997 - 01.1999
International Flight Attendant
Continental Airlines / United
01.1995 - 01.2015
Inflight Supervisor
Continental Airlines / United
01.1995 - 01.1997
Illinois Substitute Teaching License - ESL (Paraprofessional License)
CPR/AED Certified - American Heart Association
Bachelor's degree - Business Administration
University of Phoenix