JENNIFER MANUEL
Bartlett,IL
Summary
Experienced in managing complex projects from start to finish, adept at handling high-volume demands and effectively prioritizing tasks and time. Exceptional customer service and communication skills combined with a background in customer service and safety protocols. Well-prepared for this role with a strong focus on teamwork and adaptability ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, maintaining a calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers. Extensive experience providing top-tier in-flight service while maintaining safety standards. Utilizing effective communication and problem-solving skills to handle diverse passenger needs and situations. Demonstrated commitment to ensuring smooth operations and delivering positive flight experiences.
Overview
30
30
years of professional experience
Work History
Charter Flight Attendant
Contour Airlines
06.2024 - Current
- - Provide a high level of service to clients, ensuring the safety and comfort of each aircraft passenger during flights.
- - Maintain confidentiality for an elite clientele.
- - Focus on hospitality, customer service, and culinary skills.
- - Make catering arrangements and secure aircraft stock.
- - Demonstrate the ability to make quick and accurate decisions while paying close attention to detail, both technically and in terms of passenger service.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Flight Attendant
Connect Airlines
01.2022 - 01.2024
- - Participated in proving runs with FAA inspectors for initial airline certification.
- - Ensured compliance with FAA regulatory requirements.
- - Employed Crew Resource Management and adhered to flight safety operations.
- - Maintained situational awareness in the cabin at all times.
Director of Inflight / Lead Flight Attendant (New England Patriots)
Team 125, Inc
01.2018 - 01.2020
- - Responsible for the performance and operations of all flight attendants and inflight team members, including training programs and policies.
- - Developed strong leadership skills.
- - Directed all details related to the development and implementation of learning programs.
- - Established short- and long-term vision and goals for learning design, compliance, execution, and eLearning development.
- - Supported other divisions by collecting feedback and recommending solutions; maintained productive relationships with operational and non-operational counterparts (e.g., Airport Services, Flight Operations, Technical Operations, Crew Services, FAA, and OSHA).
- - Provided recommendations and feedback on best practices and efficiencies.
- - Led safety debriefs to identify areas for improvement.
- - Demonstrated flexibility, a team-oriented mindset, and critical thinking skills.
- - Responsible for menu planning and catering arrangements.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
United Voices Coordinator
United Airlines
01.2014 - 01.2015
- - Served as the frontline contact for pilots, flight attendants, and all employees within assigned territories (domestic and international), delivering high-caliber responsive support.
- - Received and routed phone calls.
- - Performed extensive data entry, word processing, documentation, reporting, filing, and data archiving.
- - Operated desktop computers and a full range of office equipment using Windows-based technologies.
- - Coordinated extensively with internal and external partners across multiple departments to ensure the timely resolution of critical issues.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
International Flight Attendant
Continental Airlines / United
01.1995 - 01.2015
- - Provided world-class domestic and international inflight services.
- - Monitored and maintained high passenger satisfaction and safety levels while delivering exceptional service, first-aid, personalized menu planning, catering, and concierge services.
- - Ensured accuracy and attention to detail with flight schedules, incident reporting, safety instruction, and administrative reports.
- - Achieved superior levels of client satisfaction through service excellence, poise under pressure, and adaptability to changing circumstances and client demands.
- - Demonstrated flexibility, a team-oriented approach, and critical thinking skills.
- Coordinated meal services efficiently while accommodating passengers'' dietary needs or requests whenever possible.
- Supported new flight attendant hires by sharing knowledge of international flight procedures, contributing to their successful integration into the team roles.
Gate Agent
Continental Airlines / United
01.2000 - 01.2001
- - Provided world-class domestic and international inflight services.
- - Monitored and maintained high passenger satisfaction and safety levels while delivering exceptional service, first-aid, personalized menu planning, catering, and concierge services.
- - Ensured accuracy and attention to detail with flight schedules, incident reporting, safety instruction, and administrative reports.
- - Achieved superior levels of client satisfaction through service excellence, poise under pressure, and adaptability to changing circumstances and client demands.
- - Demonstrated flexibility, a team-oriented approach, and critical thinking skills.
Training Instructor
Continental Airlines / United
01.1997 - 01.1999
- - Provided world-class domestic and international inflight services.
- - Monitored and maintained high passenger satisfaction and safety levels while delivering exceptional service, first-aid, personalized menu planning, catering, and concierge services.
- - Ensured accuracy and attention to detail with flight schedules, incident reporting, safety instruction, and administrative reports.
- - Achieved superior levels of client satisfaction through service excellence, poise under pressure, and adaptability to changing circumstances and client demands.
- - Demonstrated flexibility, a team-oriented approach, and critical thinking skills.
Inflight Supervisor
Continental Airlines / United
01.1995 - 01.1997
- - Provided world-class domestic and international inflight services.
- - Monitored and maintained high passenger satisfaction and safety levels while delivering exceptional service, first-aid, personalized menu planning, catering, and concierge services.
- - Ensured accuracy and attention to detail with flight schedules, incident reporting, safety instruction, and administrative reports.
- - Achieved superior levels of client satisfaction through service excellence, poise under pressure, and adaptability to changing circumstances and client demands.
- - Demonstrated flexibility, a team-oriented approach, and critical thinking skills.
Education
Bachelor's degree - Business Administration
University of Phoenix
Illinois Substitute Teaching License - ESL (Paraprofessional License)
CPR/AED Certified - American Heart Association
Skills
- Safety management expertise
- Proving Runs
- Flexible problem-solving
- Logistics coordination
- Customer-focused service
- Hospitality management
- Emergency Procedures
- Focuses on achieving positive outcomes
- Meticulous attention to detail
- First aid
- Dependable performance
- Hospitality service expertise
- Polished professional demeanor
- Aviation safety
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Charter Flight Attendant
Contour Airlines
06.2024 - Current
Flight Attendant
Connect Airlines
01.2022 - 01.2024
Director of Inflight / Lead Flight Attendant (New England Patriots)
Team 125, Inc
01.2018 - 01.2020
United Voices Coordinator
United Airlines
01.2014 - 01.2015
Gate Agent
Continental Airlines / United
01.2000 - 01.2001
Training Instructor
Continental Airlines / United
01.1997 - 01.1999
International Flight Attendant
Continental Airlines / United
01.1995 - 01.2015
Inflight Supervisor
Continental Airlines / United
01.1995 - 01.1997
Illinois Substitute Teaching License - ESL (Paraprofessional License)
CPR/AED Certified - American Heart Association
Bachelor's degree - Business Administration
University of Phoenix
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