Jennifer Manzanares
Cheyenne,WY
Summary
Customer-oriented Store Manager offering over 16 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
Cheyenne, WY
06.2013 - Current
- Recruited, trained and supervised new employees.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales.
- Oversaw inventory management through cycle counts, audits and loss control.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Central High School
Cheyenne, WY05-2004
Some College (No Degree) - Certified Nursing Assistant
Laramie County Community College
Cheyenne, WYSkills
- Team Development
- Talent Recruitment
- Customer Service Management
- Payroll Management
- Employee Training
- Budget Administration
- Operations Management
- Promotional Planning
- Revenue Generation
- Team Motivation
- Leading Staff Meetings
- Sales Coaching
- Customer Relations
- Performance Reviews
- Order Management
- Operational Efficiency
- Culture Development
Certification
- Certified Food Safety Manger, Starbucks 2020
Timeline
Store Manager
Starbucks
06.2013 - Current
High School Diploma -
Central High School
Some College (No Degree) - Certified Nursing Assistant
Laramie County Community College