Jennifer Maples
Amsterdam,NY
Summary
Hardworking employee enthusiastic about learning the automotive sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Flex Driver
Amazon
Amsterdam, NY
07.2021 - Current
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Maintained vehicle safety and cleanliness, ensuring a professional appearance for customer interactions.
- Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Comfortable working independently or as part of a team environment.
- Excellent problem solving skills for issues during trips.
- Ability to remain calm under pressure while managing difficult customers or situations.
- High level of professionalism when interacting with colleagues, management staff, and clients.
- Highly organized with the capacity to manage multiple tasks simultaneously.
Patient Registration Representative
St. Mary's Healthcare, Amsterdam
Amsterdam, NY
06.2022 - 02.2023
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Ensured accurate record-keeping by diligently verifying insurance information and obtaining necessary authorizations for services.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Reduced wait times for patients by consistently processing registrations promptly and efficiently.
- Supported hospital revenue goals through diligent collection of co-payments and deductibles from patients at the time of service.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Safeguarded the integrity of patient data within electronic health record systems through vigilant monitoring and prompt correction of errors when identified.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Prepared daily reports on registration activity, ensuring accuracy and timeliness of data shared with management for operational decision-making purposes.
- Supported the hospital''s commitment to outstanding patient care by adhering to all policies and procedures related to registration processes.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
Personal Assistant
Sweet Elevation Bakery & Cafe
Albany, NY
01.2021 - 06.2022
- Improved time management of the owner through effective prioritization and organization of tasks.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Supported owner in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Served as point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Aided owner in personal tasks such as scheduling appointments or running errands when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Served as point of contact between clients and managerial staff.
Seasonal Worker
Amazon
Amsterdam, NY
11.2020 - 03.2021
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
Education
Diploma -
06.1991
Skills
- Accurate Record Keeping
- Patience and Perseverance
- Time Management Abilities
- Problem Solving Capabilities
- Attention to Detail
- Teamwork and Collaboration
- Customer Service Orientation
- Strong Communication Skills
- Multitasking Abilities
- Decision Making Abilities
- Organizational Skills
- Professionalism and Courtesy
- Appointment Scheduling
- Customer Rapport
- Customer Service
Timeline
Patient Registration Representative - St. Mary's Healthcare, Amsterdam
06.2022 - 02.2023
Flex Driver - Amazon
07.2021 - Current
Personal Assistant - Sweet Elevation Bakery & Cafe
01.2021 - 06.2022
Seasonal Worker - Amazon
11.2020 - 03.2021
Fonda-Fultonville Senior High School - Diploma ,