Jennifer Maradiaga

- Answered incoming calls from homeowners

- Made outgoing calls to homeowners to schedule jobs

- Data Entry by entering customer information into Housecall Pro while also scheduling and tracking jobs

- Created estimates on Housecall Pro based off of Environmental reports received by testing company

- Entered employee hours into Quickbooks

- Maintained all files pertaining to vendors, employees, business licenses and utilities

- Maintained and updated vehicle binders for all workers

- Streamlined office operations by implementing efficient filing systems and organizational strategies.

- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

- Assisted with phones in answering calls from homeowners and insurance companies while also making those calls to gather information

- Job scheduling and dispatching crews to job sites for residential and commercial property losses

- Supported Project Managers with Administrative duties

- Prepared various reports, forms, e-mail, messages and other correspondence

- Developed, maintained and monitored accurate and complete files for projects

- Updated necessary internal and external tracking system and data bases daily to ensure project is current and accurate

- Provided status reports to Project Managers and other personnel as requested

- Provided estimates by email for review to Adjusters and Homeowners for approval

- Prepared proper forms for AQMD/Cal Osha for all jobs

- Notified appropriate local, state and federal agencies for large Jobs to AQMD and Cal Osha

- Maintained records of all jobs pertaining to Asbestos, Mold and Lead

- Assigned new jobs in DASH Nextgear System for record keeping and to keep track of job process

- Answered incoming calls

- Provided customer service and documented messages

- Monitored and updated jobs on a daily basis

- Prepared and maintained project folders for Project Managers

- Supported Project Managers on all projects making sure of correct information, proper forms and necessary information was included

- Prepared proper forms for customers to sign prior to start of project

- Followed up with insurance companies on status of estimates

- Data entry by entering all customer info in to DASH System

- Answered incoming calls

- Entered data into LIMS system for all jobs

- Prepared lab samples and gathered appropriate paperwork for lab analysis

- Provided lab results to customers by phone and email

- Assisted with Receptionist duties

- Helped maintain neatness and organization of lobby area and supply room

- Reduced errors in lab reports by meticulously proofreading and editing documents before submission.

- Supported research efforts by accurately entering, updating, and maintaining data in lab databases.