Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Marcantonio

Summary

Seasoned Operations Manager and talented leader with over 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Dynamic rapport with global leaders empowering work culture, trust and positive engagements.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Manager, Deployment

R1 RCM
07.2023 - Current
  • Coordinated daily operations with multiple clients simultaneously to enhance workflow efficiency across teams.
  • Implemented process improvements that streamlined operational tasks and reduced turnaround times.
  • Trained staff on standard operating procedures, ensuring compliance and quality assurance.
  • Ensured global readiness across multiple markets within clients adhering to standardization.

Operations Lead, Onboarding

R1 RCM
10.2021 - Current
  • Coordinated daily operations to enhance workflow efficiency and ensure timely project completion.
  • Implemented process improvements that streamlined operations and reduced downtime across teams.
  • Trained team members on operational protocols, fostering a culture of safety and compliance.
  • Monitored performance metrics to identify areas for improvement and optimize resource allocation.

Operations Supervisor, Onboarding

R1 RCM
03.2018 - Current
  • Mentored junior staff, fostering a culture of continuous improvement and teamwork.
  • Implemented process improvements that reduced operational delays and increased productivity.
  • Developed documentation and standard operating programs for new employees
  • Conducted regular performance evaluations to identify areas for development within the team.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

Education

Associate of Applied Science - General Studies

Macomb Community College
Warren, MI
01-2007

Skills

  • Client relationships
  • Process improvement
  • Performance management
  • Change management
  • Cross-functional communications
  • Data management
  • Business administration
  • Assignment delegation
  • Organizational management

Certification

LEX Alumni Training

Timeline

Operations Manager, Deployment

R1 RCM
07.2023 - Current

Operations Lead, Onboarding

R1 RCM
10.2021 - Current

Operations Supervisor, Onboarding

R1 RCM
03.2018 - Current

Associate of Applied Science - General Studies

Macomb Community College

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Jennifer Marcantonio