Jennifer Marcelino
Jamaica,NY
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at McDonald's , & any where that I work at. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Skilled in cash handling and inventory management, consistently maintaining high operational standards while fostering a positive team environment. Bilingual in English and Spanish.
Friendly and approachable with knack for ensuring customer satisfaction and smooth transactions. Possesses solid understanding of point-of-sale systems and inventory management, leveraging skills to maintain organized and efficient operations. Aims to enhance store performance and foster positive shopping experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
McDonald's Restaurant
05.2025 - 11.2025
- Supervised cashier team to ensure efficient operations and exceptional customer service.
- Trained new cashiers on company policies, cash handling procedures, and point-of-sale systems.
- Collaborated with management to maintain inventory levels and minimize shrinkage.
- Resolved customer complaints promptly to enhance overall satisfaction and loyalty.
- Monitored cash register accuracy and performed end-of-shift reconciliations.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Quickly and accurately counted drawers at start and end of each shift.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Sales Representative
Planet Fitness Gym
07.2024 - 01.2025
- Assisted members with fitness inquiries and provided information on gym services.
- Facilitated membership sign-ups and ensured accurate data entry in CRM system.
- Maintained cleanliness and organization of gym equipment and facilities.
- Supported promotional events to enhance member engagement and community outreach.
Cashier
McDonald's Restaurant
01.2023 - 06.2023
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Assisted customers with menu selections and provided exceptional service.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier
American Eagle Outfiters
03.2022 - 10.2022
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with menu selections, enhancing overall dining experience.
- Maintained cleanliness and organization of the cash register area to promote safety and efficiency.
- Collaborated with team members to ensure timely service during peak hours.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
West Side Highschool
Newark, NJSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Team management
- POS systems
- Adaptability and dependability
- Clear communication
- Empathy and patience
- Inventory stocking
- Attentive customer service
- Bilingual - English/Spanish
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully recruited and trained 10 new customer service representatives. Who do great now!
- Resolved product issue through consumer testing.
- Supervised team our staff members. When I was being trained to become a manager at McDonald's
Certification
- Food Safety Licence
Languages
Spanish
English
Timeline
Cashier Team Lead
McDonald's Restaurant
05.2025 - 11.2025
Sales Representative
Planet Fitness Gym
07.2024 - 01.2025
Cashier
McDonald's Restaurant
01.2023 - 06.2023
Cashier
American Eagle Outfiters
03.2022 - 10.2022
High School Diploma -
West Side Highschool