Jennifer Marchant
Lovell
Summary
Proven ability to adapt and excel in high-stress working conditions. Able to learn new processes and technologies quickly and deliver high-quality service and results on time. Outstanding interpersonal and relationship building skills with excellent follow-through. Dependable team player with effective data entry/management abilities.
Overview
20
20
years of professional experience
Work History
Sales Support
Vinci - Synthetex
Lovell
08.2023 - Current
- Review leads from various sources and qualify them based on criteria
- Customer Service: Schedule Teams calls with the Engineering Team for overview presentations, installation questions, product recommendations, and applications
- Responding to customer phone calls and emails in a timely manner, addressing all needs
- Gather plans, drawings, specifications from customers and set up project folders and create opportunities in Salesforce
- Enter task in the engineering queue for takeoffs in order to prepare proposals as well as assist other members of the Sales Team with their projects/tasks
- Assist team with follow ups
- Compile sales materials, submittals, photos, case studies, installation guides, and other pertinent information for customers
- Communicate with the manufacturing facility to inform the customer of lead times and freight rates
- Participate in weekly Sales call, Production call, and Scorecard call
- Compile weekly events from Sales Team to input into monthly report
- Order processing: Receiving and processing customer orders accurately, verifying details, working with Accounts Receivable for new customer set up if needed, gathering/preparing documents required for the manufacturing facility for fabrication
- Track orders from receipt of purchase order to shipment
- Relay to Upper Management for visibility and keeping them apprised of revenue recognition timeline during weekly calls
Sales Coordinator
MTI-CETCO
Lovell
04.2022 - 08.2023
- Team admin for SalesForce and Oracle processes
- Leads all coordination and planning initiatives from forecast to material delivered and cash received, between Sales, Operations, Logistics, and Accounts Receivable
- Review daily financial report, daily manufacturing outputs, monitors for deviations against target, addresses as applicable
- Review Outlook report weekly and update financial forecast
- Compile Weekly Highlights from Sales Reps to report to New York office communicating critical field information
- Manage order to cash process for EP division
- Monthly calls with AR team to provide support as needed
- Continues to optimize and lead S&OP coordination process
- Creates and maintains production calendar, liaison with Operations
- Kaizen practitioner as well as other OE tools
- Maintains Inventory Management Controls, balances with production scheduling
- Mentors and trains Customer Service team to continue to facilitate learning and growth at all levels of the organization
Customer Service
MTI-CETCO
Lovell
07.2018 - 04.2022
- Leads coordination initiatives between sales and operations
- Daily Maintenance of Outlook Shipping report providing live updates to management team on every project in our pipeline
- Creates and maintains Production report (30, 60, 90 outlook) and leads S&OP coordination calls
- Creates and maintains production calendar, liaison with Operations
- Manage projects and stock needs from receipt of PO to delivery
- Maintain constant communication with Sales Reps on their projects
- Support Sales/Operations teams as required
Production/Quality
MTI-CETCO
Lovell
05.2013 - 07.2018
- Lead Laboratory Technician, ensuring high quality and adherence to manufacturing specification and quality control measure throughout the entirety of the manufacturing process
- Trained as a Bentomat Line Operator/reroll operator/Voltex operator/mobile equipment operator
- Maintain communication between production team, plant manager, and Customer Service Rep
- Answer phone calls and emails promptly
- Data entry in Excel and Oracle
Under Contract Coordinator
Re/max All-Star, REALTORS
Thermopolis
06.2011 - 02.2013
- Oversee files from under contract to close
- Schedule inspections, client/agent meetings, closings
- Main contact between agents, clients, loan officers, vendors, title agencies
Operations Manager
Maverik, INC
Thermopolis
09.2010 - 06.2011
- Oversee crew (5-7 people)- delegate tasks
- Store orders
- Scheduling while remaining within budget
- Annual Inventory Audits
- Daily books
Operations Manager
Maverik, INC
Lovell
05.2005 - 09.2010
- Oversee crew (5-7 people)- delegate tasks
- Store orders
- Scheduling while remaining within budget
- Annual Inventory Audits
- Daily books
Education
High School Diploma -
Lovell High School
Lovell05-2002
Skills
- Adaptability
- High-stress working conditions
- Quick learning
- High-quality service
- Time management
- Interpersonal skills
- Follow-through
- Team player
- Data entry
- Data management
- Salesforce proficiency
- Project management
- Customer relationship management
- Lead qualification
- Team collaboration
- Order processing
- Communication skills
- Problem solving
- Attention to detail
- Sales support proficiency
Timeline
Sales Support
Vinci - Synthetex
08.2023 - Current
Sales Coordinator
MTI-CETCO
04.2022 - 08.2023
Customer Service
MTI-CETCO
07.2018 - 04.2022
Production/Quality
MTI-CETCO
05.2013 - 07.2018
Under Contract Coordinator
Re/max All-Star, REALTORS
06.2011 - 02.2013
Operations Manager
Maverik, INC
09.2010 - 06.2011
Operations Manager
Maverik, INC
05.2005 - 09.2010
High School Diploma -
Lovell High School
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