JENNIFER MARGIOTTA
LINCROFT,US
Summary
Dedicated professional with experience in the real estate industry. Proficient in tenant relations, property maintenance and financial management. Strong background in creating and implementing strategies to maximize revenue and ensure tenant satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Property Manager/Portfolio Manager
ADELLCO
New York, NY
04.2024 - 08.2025
- Manage 3 privately owned residential/commercial properties
- Provided customer service support by responding promptly to inquiries or requests from tenants.
- Investigated complaints, disturbances and violations and resolved issues.
- Coordinated tenant move-in and out process and orientated new tenants to property.
- Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes.
- Developed and maintained positive relationships with tenants to ensure satisfaction with living conditions.
- Implemented proactive strategies for property maintenance, repairs, and improvements.
- Conducted regular property inspections to identify potential maintenance issues.
- Developed and maintained professional relationships with residents, community and owners.
- Planned, scheduled, and coordinated general maintenance and major repair projects.
- Prepared and presented detailed status reports of properties to owners.
- Negotiated contracts with vendors for services such as landscaping, snow removal, and pest control.
- Operated property within budgeted income and expense guidelines.
- Organized financial records related to budgeting, accounting, and auditing procedures.
- Spearheaded property management policies and procedures.
- Verified compliance with all local and state regulations.
- Assisted or prepared annual budget for property.
- Obtained bids and supervised capital or contract service.
- Planned and scheduled general maintenance, major repairs, and remodeling projects for properties.
- Investigated and resolved tenant complaints, following management rules, and regulations.
- Monitored common areas for maintenance and repair needs.
- Purchased building and maintenance supplies and coordinated with subcontractors to facilitate repairs.
- Negotiated management and service contracts, obtaining most cost-effective pricing.
- Managed and oversaw operations for multiple commercial and residential properties.
Project Manager
STREAMLINE USA
New York, NY
05.2023 - 01.2024
- Management of both residential and commercial construction projects
- Overseeing and coordination of all work and trades on site
- Coordination of all aspects from execution of contract work to additional change order work
- Work with architects to make sure work is executed as planned as well as coordinate any revisions
- Maintained records of all documents related to each project including specifications, change orders, invoices
- Drafted project construction schedule and updated as job progressed
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
- Identified project needs by reviewing project objectives and schedules
- Generated and tracked change orders and other contractual modifications affecting budget and schedule
- Managed multiple projects with competing deadlines simultaneously
- Conducted periodic inspections of job sites for quality and progress
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project
- Conduct weekly site meetings with clients
- Distribute new plan sets to trades if design development prompts change in scope of work
- Keep client aware of any additional work that may impact schedule completion
- Responsible for ordering all contractor supplied items and tracking owner supplied items
- Provide updates to clients weekly as job progresses
- Proficient in Procore, Bluebeam.
Assistant Property Manager
Silverstein Properties
New York, NY
01.2023 - 05.2023
- Daily tasks include responding to tenant requests
- Overseeing projects in building
- Coordinating vendors and work
- Working with building budget
- Leasing of units, assisting in move-ins and move outs
- Managing entire building staff (porters, concierge, handyman)
- Handle all contract execution and other accounts payable
- Conduct walk through with contractors, provide scope of work and assist in bid openings and job award
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements
- Oversaw daily operations, maintenance and administration of various properties
- Explained policies and procedures to tenants and enforced rules
- Handled complaints from tenants regarding maintenance issues and resolved them promptly
- Conducted apartment tours for potential tenants and answered questions about property
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedules
- Proficient in Building link, Yardi/Rent cafe
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Building Coordinator World Trade Center 4
Silverstein Properties
New York, NY
08.2018 - 12.2022
- Daily tasks include responding to tenant requests and making sure they are routed to the proper departments
- Constantly communicating with tenants to make sure they can navigate the building effortlessly
- Coordinate all deliveries and contractors
- Handle all accounts payable and tenant billable for both the base building and Spotify FM
- Support the Spotify FM in all matters building related from vendors, building practices and invoices
- Responsible for the buildings metal maintenance contract
- Oversee all office matters from aware credentials to project books
- Coordinated with contractors for repairs and renovations of the building
- Represented the landlord in overseeing the buildout of over 500,000 sq ft for the Spotify world wide headquarters
- Handled all coordination and security clearance for contractor's labor and deliveries
- Ensured that all areas are kept clean at all times by organizing weekly cleaning schedules
- Managed system work orders by distributing assignments and closing out completed work after walk-throughs
- Called in equipment repair services and maintained office supplies by ordering new inventory
- Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans
- Organized events within the building, such as tenant appreciation days or holiday parties
- Enforced rules related to noise levels within common areas of the property like hallways or lobbies
- Prepared for emergencies by creating building evacuation action plans
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents
- Oversaw vendor-provided building, janitorial, pest control and landscaping services
- Reported maintenance issues, such as broken windows or malfunctioning HVAC systems, to the appropriate personnel
- Assisted tenants with their inquiries and complaints regarding property management services
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
- Organized and maintained documents, files and records
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities
- Updated tenants on upcoming construction projects taking place in the area surrounding the building
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Proficient in Yardi, Nexus and Aware Management.
Licensed Realtor
KELLER WILLIAMS EASTERN
Monmouth Shrewsbury, US
09.2012 - 09.2018
- Acting as a buyer/sellers agent for purchasing of residential properties in Monmouth County
- Hosted open houses, preview properties as well as take clients on walk throughs of properties
- Attended all inspections and represented client in negotiations.
Principle
SEASONS INDUSTRIAL CONTRACTING
New York, NY
05.1999 - 09.2012
- Responsibilities included administration, site supervision
- Liaison with landlord and client
- Site evaluation and estimating
- Labor and payroll project management
- Managed multiple projects with competing deadlines simultaneously
- Generated and tracked change orders and other contractual modifications affecting budget and schedule
- Maintained records of all documents related to each project including specifications, change orders, invoices
- Drafted project construction schedule and updated as job progressed
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Education
BA - Communications
HOFSTRA UNIVERSITY
05.2000
Skills
- Procedure Development
- Resource Allocation
- Vendor Sourcing
- Financial Administration
- Project Development
- Contract Management
- Client Relations
- Contract Development
- Project Scope
- Nexus
- Procore
- Project Tracking
- Strategic Planning
- Project Management
- Workforce Training
- Work Flow Planning
- Project Planning
- Project Development and Lifecycle
- Construction Management
- Yardi
- Kardin
- Property management
- Customer service-focused
- Property inspections
Certification
- First Aid Certified
- N.Y.C. Asbestos Handler License #88916
- N.Y.S./N.Y.C.DOL - Silicosis Awareness/Safety Training
- FDNY Fire Watch Certification
- WBE certified NJ/NY
- NJ Board of Realtors license
- N.Y.S. Asbestos Handler License #AH-02-05123
- Mold Remediation Worker and Supervisor Certification
- 30 Hr. OSHA Construction Safety Training
- Lead Supervisor New Jersey EPA Lead Certification
- WBE certified PANYNJ
Timeline
Property Manager/Portfolio Manager
ADELLCO
04.2024 - 08.2025
Project Manager
STREAMLINE USA
05.2023 - 01.2024
Assistant Property Manager
Silverstein Properties
01.2023 - 05.2023
Building Coordinator World Trade Center 4
Silverstein Properties
08.2018 - 12.2022
Licensed Realtor
KELLER WILLIAMS EASTERN
09.2012 - 09.2018
Principle
SEASONS INDUSTRIAL CONTRACTING
05.1999 - 09.2012
BA - Communications
HOFSTRA UNIVERSITY