Jennifer Marino
Sound Beach,NY
Summary
Detailed-oriented, tech savvy team player with strong organizational skills. Ability to handle multiple tasks in designated timeframe. Ready to support and collaborate with Operations Manager and Global Operations Team.
Overview
28
28
years of professional experience
Work History
GUIDE
Weight Watchers International
03.1996 - Current
- Welcome members to workshop;
- Conduct member check in discretely and with sensitivity;
- Maintain privacy of members' information;
- Distribute weekly recipe cards/joining program material;
- Organize workshop location;
- Provide members with information on Weight Watchers program;
- Celebrate member's success, offer support for members;
- Listen to members needs and help them come up with goals and solutions;
- Connect Admin for Riverhead NY studio.
24/7 Chat Coac
Weight Watchers International
11.2014 - 03.2024
- Provide customer service for members on live 24/7 chat in the areas of:
- Motivation;
- Help member come up with weekly goal to stay on plan;
- Billing issues;
- Technical issues with WW app and WW website;
- Program questions;
- Helped members switch type of membership;
- App and website navigation;
- Was trained to handle chats from all around the world;
- Worked in LivePro and CRM.
Senior Account Clerk
Suffolk County Department Of Social Services
03.1998 - 04.2001
- Supervised Account Clerks;
- Processed time sheets for employees;
- Received remittance by mail, in person or by cashiers, verified amounts, posted payments to cashbook;
- Reviewed clients finances, cut checks for any overages;
- Processed purchase orders.
Education
Associate of Arts - Liberal Arts
Suffolk County Community College
Selden, NYTimeline
24/7 Chat Coac
Weight Watchers International
11.2014 - 03.2024
Senior Account Clerk
Suffolk County Department Of Social Services
03.1998 - 04.2001
GUIDE
Weight Watchers International
03.1996 - Current
Associate of Arts - Liberal Arts
Suffolk County Community College
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