Jennifer Marks

• Advocate, provide care, support, and ensure emotional well-being is met.
• Collaborate with healthcare professionals to ensure that proper care is being provided.
• Educate families on available resources, such as home health aides, or community programs.
• Develop meaningful relationships through active listening and empathy.
• Observe patients for changes in physical, emotional, mental, or behavioral conditions, and injuries.
• Assist with meal planning to meet nutritional plans.
• Monitor vital signs and medication use, documenting variances and concerning responses.
• Consult with the client care team to continually update care plans.
• Monitor the health and well-being of clients, and report significant health changes.
• Perform administrative tasks, such as scheduling appointments, and managing billing information.
• Facilitate communication between parents, teachers, administrators, and other professionals in order to create individualized education plans.
• Research laws and regulations related to special education advocacy.
• Work closely with school personnel to provide appropriate accommodations for students, as needed.
• Attend IEP meetings, provide feedback on goals and objectives, and monitor progress toward goals.
• Work with cross-functional teams to achieve goals.
• Provide resources and support for families of special-needs children.
• Participate in IEP meetings as part of a team approach to providing appropriate educational services for students with dyslexia.
• Provide guidance in selecting appropriate accommodations for classroom settings that best fit the needs of each student with dyslexia.
• Collaborate with school personnel such as speech-language pathologists, school psychologists, counselors, social workers, administrators, and other special education staff members to coordinate services for students with dyslexia.

• Coordinated open houses and showings for potential buyers and sellers.
• Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
• Developed relationships with vendors such as contractors, appraisers and inspectors who are used during the course of a transaction.
• Collected feedback from customers after closing deals in order to improve services provided by the agency.
• Assisted realtors with private viewings, enabling clients to see available properties.
• Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
• Followed up with prospects throughout sales processes to offer assistance.
• Coordinated listing photography sessions to present properties to general public.
• Created and distributed outbound print marketing materials and advertisement copy to promote new properties.
• Handled incoming calls and correspondence related to real estate inquiries.

(Formerly Medco Health Solutions, Inc.)

• Lead product management efforts in creating effective plans for launching new offerings on the web.
• Led successful website redesign exceeding targets for prescription refills and reducing customer service calls.
• Crafted comprehensive business and functional requirements for a range of website endeavors encompassing standalone intranet websites, consumer-based web applications, co-branded client websites,
  online forms and other web projects
• Engaged in online quality assurance testing and played a vital role in achieving successful product/service and promotional rollouts.
• Tracked and monitored site metrics, analyzed key data points for product recommendations/enhancements, and monitored results
• Successfully oversaw a suite of web applications
• Implemented strategies to ensure superior user experience, enhancing consumer usability and driving customer acquisition and retention.
• Conducted consumer usability and market research testing to validate new product designs and messaging, guaranteeing a positive end-to-end user experience.
• Partnered with product teams to outline objectives and scope for usability testing sessions
• Managed vendor relationship, evaluated testing session results, and provided recommendations to development and design teams
• Played a key role in the definition of requirements for a site-wide redesign project as a usability expert
• Managed all aspects of user-acceptance testing, from coordinating processes to developing comprehensive test plans. Implemented effective communication strategies.
• Managed project plans for successful and timely delivery of application enhancements, new features, and content development
• Engaged in collaborative brainstorming and requirements meetings for web initiatives
• Ensured successful project implementation by creating and organizing efficient test plans
• Implemented successful launches of crucial Digital Strategy web apps such as Medco's Refill Reminder, Medco's mobile app, and Click to Call
• Oversaw the project portfolio to guarantee punctual delivery of application upgrades, fresh features and content development
• Efficiently prioritized and assigned tickets pertaining to web properties
• Managed content to maintain consistent consumer messaging
• Frequently communicated with corporate marketing, legal, and public relations teams about web portfolio
• Representative for Digital Strategy on the communications review panel.

• Maintained and managed Investment Banking marketing materials, corporate website, and intranet
• Managed website content, ensuring alignment with brand strategy and meeting organizational standards.
• Assisted with user acceptance testing in test and live environments
• Assisted IT in implementing an effective internal feedback system and promptly addressed inquiries and feedback.
• Evaluated effectiveness of corporate website by monitoring traffic.
• Developed concepts and oversaw production of various advertising and marketing materials, such as PowerPoint presentations, pitch books, flyers, sales presentation packages, and video presentations.
• Oversaw design, maintenance, and content creation of 12 websites aimed at boosting investor conference participation while offering valuable details to attendees.
• Managed the coordination and execution of investor conferences' live and on-demand streaming media/webcasting for diverse audiences.

• Reviewed legal documents for accuracy and completeness.
• Prepared reports, correspondence and other documents related to cases.
• Organized case files, including maintaining filing systems, photocopying documents and scanning records into databases.
• Provided administrative support to lawyers by scheduling appointments, coordinating travel arrangements and preparing expense reports.
• Screened incoming calls from potential clients seeking legal advice.
• Submitted electronic filings and organized court materials, schedules and actions.
• Handled telephone calls, meeting plans and conference organization requirements.

• Created spreadsheets to track case information and deadlines.
• Filed motions with courts electronically or via hard copy.
• Maintained calendars for upcoming court dates or deadlines related to cases.
• Provided administrative support such as answering phones or scheduling appointments.