Travel
Jennifer Marlow
Fort Worth,TX
Summary
Polished and professional Corporate Travel Agent with thorough understanding of needs and desires of corporate travelers. Sets up airline tickets, car rentals, hotel stays and other vital services for complex, international and domestic trips.
Overview
25
25
years of professional experience
Work History
Substitute Teacher, K-12
Kelly Educational Staffing
02.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Prepared Foods Team Member
Whole Food Market
10.2023 - 01.2024
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates closely.
- Prepared food items by following recipes and product directions.
Prep Worker
Bluebonnet Kitchens
10.2020 - 02.2022
- Assisted with inventory management, reducing waste and minimizing costs for the restaurant.
- Gained familiarity with diverse cuisine styles through exposure to different recipes and preparation methods within the establishment setting.
- Maintained strict adherence to food safety guidelines, preventing cross-contamination and potential health risks.
- Utilized multitasking abilities to manage multiple tasks simultaneously without compromising on quality or accuracy.
- Supported culinary team with timely preparation of ingredients, resulting in faster order turnaround times.
- Prioritized cleanliness throughout daily activities by consistently sanitizing prep surfaces before and after each task.
- Assisted chefs with cooking tasks as needed, increasing overall speed of food production during busy periods.
Educational Assistant
SeaQuest Interactive Aquarium
01.2019 - 03.2020
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
Leisure Travel Agent
American Express Platinum Travel
10.2007 - 10.2008
- Maintained a proactive approach to industry news and updates, applying insights to improve service offerings and stay ahead of competitors.
- Conducted thorough research on destinations, accommodations, and transportation options to provide accurate information to clients.
- Monitored global events affecting travel plans, proactively informing clients of potential disruptions or necessary adjustments to their itineraries.
- Streamlined booking processes for increased efficiency in handling client requests.
- Created memorable experiences for honeymooners by arranging unique activities tailored specifically towards their interests.
- Resolved customer complaints with professionalism and empathy, maintaining a positive reputation within the industry.
- Ensured compliance with regulatory requirements related to international travel documentation, visas, and immunizations for clients'' peace of mind during their vacations.
- Utilized industry software for efficient itinerary planning, reservation management, and financial tracking of client bookings.
- Attended trade shows and conferences to stay informed about trends, developments, and new offerings within the travel industry.
- Increased repeat business through exceptional service and follow-up communication with clients.
- Followed up with customers to increase customer service with travel plans.
Corporate Travel Agent
Travelocity Business
04.2006 - 10.2007
- Provided essential information and paperwork to travelers.
- Acquired expertise in various global regions through extensive research on local customs regulations and transportation options which allowed offering tailored advice based on client needs/preferences.
- Collaborated with other agents to resolve any issues promptly, maintaining client trust and satisfaction.
- Contributed insights during team meetings on potential improvements in internal processes that could result in better client outcomes or operational efficiencies.
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
- Participated in professional development opportunities to stay current on industry trends and enhance skill set, ultimately providing even better service to clients.
- Delivered exceptional customer service by addressing concerns professionally and efficiently, promoting repeat business from satisfied clientele.
- Managed complex itineraries for high-profile executives, ensuring seamless travel experiences.
- Educated clients on travel policies and procedures, ensuring adherence to corporate guidelines and budgetary constraints.
- Set up flights, hotels, and ground transportation for individuals and groups.
Leisure Travel Agent
Dillard's Travel
02.2004 - 04.2006
- Maintained a proactive approach to industry news and updates, applying insights to improve service offerings and stay ahead of competitors.
- Conducted thorough research on destinations, accommodations, and transportation options to provide accurate information to clients.
- Streamlined booking processes for increased efficiency in handling client requests.
- Organized special interest tours catering to niche markets such as culinary enthusiasts or adventure seekers.
- Managed complex group bookings, coordinating logistics for smooth travel experiences for all participants.
- Facilitated stress-free family vacations through careful coordination of age-appropriate activities and accommodations ensuring the enjoyment of every member.
- Created memorable experiences for honeymooners by arranging unique activities tailored specifically towards their interests.
- Collaborated with team members to share knowledge and ensure consistent quality of service across the agency.
- Resolved customer complaints with professionalism and empathy, maintaining a positive reputation within the industry.
- Enhanced customer satisfaction by providing personalized travel recommendations and itineraries.
- Educated clients on travel insurance options to minimize risk during their trips abroad.
Leisure Travel Agent
Gullivers Travel Associates
12.2000 - 09.2001
- Maintained a proactive approach to industry news and updates, applying insights to improve service offerings and stay ahead of competitors.
- Conducted thorough research on destinations, accommodations, and transportation options to provide accurate information to clients.
- Monitored global events affecting travel plans, proactively informing clients of potential disruptions or necessary adjustments to their itineraries.
- Streamlined booking processes for increased efficiency in handling client requests.
- Optimized revenue streams by upselling ancillary services such as excursions or upgraded accommodations in addition to core bookings.
- Managed complex group bookings, coordinating logistics for smooth travel experiences for all participants.
- Facilitated stress-free family vacations through careful coordination of age-appropriate activities and accommodations ensuring the enjoyment of every member.
- Educated clients on travel insurance options to minimize risk during their trips abroad.
- Attended trade shows and conferences to stay informed about trends, developments, and new offerings within the travel industry.
- Expanded client base through referrals from satisfied customers and networking events within the community.
- Increased repeat business through exceptional service and follow-up communication with clients.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Leisure Travel Agent
Carlson Wagonlit
04.2000 - 11.2000
- Maintained a proactive approach to industry news and updates, applying insights to improve service offerings and stay ahead of competitors.
- Monitored global events affecting travel plans, proactively informing clients of potential disruptions or necessary adjustments to their itineraries.
- Managed complex group bookings, coordinating logistics for smooth travel experiences for all participants.
- Facilitated stress-free family vacations through careful coordination of age-appropriate activities and accommodations ensuring the enjoyment of every member.
Leisure Travel Agent
Cendant Travel
05.1999 - 11.2000
- Facilitated stress-free family vacations through careful coordination of age-appropriate activities and accommodations ensuring the enjoyment of every member.
- Enhanced customer satisfaction by providing personalized travel recommendations and itineraries.
- Utilized industry software for efficient itinerary planning, reservation management, and financial tracking of client bookings.
- Attended trade shows and conferences to stay informed about trends, developments, and new offerings within the travel industry.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Education
University of Phoenix
Phoenix, AZ 05.2021 -
Skills
Destination knowledge
Itinerary Creation
Cross-cultural awareness
Travel Planning
Travel research
Itinerary Planning
Executive Travel
Geography Knowledge
Cultural Awareness
Social Media
Global destinations
Special needs travelers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
History
Experiencing other cultures
Cooking
Timeline
Prepared Foods Team Member
Whole Food Market
10.2023 - 01.2024
Substitute Teacher, K-12
Kelly Educational Staffing
02.2022 - Current
University of Phoenix
05.2021 -
Prep Worker
Bluebonnet Kitchens
10.2020 - 02.2022
Educational Assistant
SeaQuest Interactive Aquarium
01.2019 - 03.2020
Leisure Travel Agent
American Express Platinum Travel
10.2007 - 10.2008
Corporate Travel Agent
Travelocity Business
04.2006 - 10.2007
Leisure Travel Agent
Dillard's Travel
02.2004 - 04.2006
Leisure Travel Agent
Gullivers Travel Associates
12.2000 - 09.2001
Leisure Travel Agent
Carlson Wagonlit
04.2000 - 11.2000
Leisure Travel Agent
Cendant Travel
05.1999 - 11.2000