Jennifer Marrero
Miami,Florida
Summary
Proven track record in enhancing guest satisfaction and maintaining high sanitation standards at prestigious establishments like Biltmore Hotel Miami Coral Gables and Trump International. Skilled in housekeeping and customer service, adept at fostering positive relationships with both guests and team members. Achieved significant improvements in room readiness efficiency, showcasing a strong blend of organizational abilities and a hospitality background.
Overview
10
10
years of professional experience
Work History
Housekeeper
Biltmore Hotel Miami Coral Gables
09.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in guest rooms by vacuuming, cleaning windows, and dusting.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured the tidiness of high-traffic areas by regularly vacuuming rugs and carpeted surfaces in offices, lobbies, and corridors.
Housekeeper
Trump National Doral Miami
08.2022 - 09.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Hairstylist
Sussy Studio
02.2015 - 05.2021
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
Education
High School Diploma -
Lazaro Ramon Alpizar Hernandez Highschool
Havana, Cuba05.2009
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- cashier
- stylist
- Mopping and sweeping
- Bathroom cleaning
- Vacuuming and sweeping
- Health and safety compliance
Languages
Spanish
Native or Bilingual
Timeline
Housekeeper
Biltmore Hotel Miami Coral Gables
09.2023 - Current
Housekeeper
Trump National Doral Miami
08.2022 - 09.2023
Hairstylist
Sussy Studio
02.2015 - 05.2021
High School Diploma -
Lazaro Ramon Alpizar Hernandez Highschool
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