Positive and diligent professional effective at promoting guest satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 13+ years of management experience paired with goal-oriented and performance-minded approach. Dedicated Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Jennifer Marsh
Indianapolis,IN
Summary
Overview
28
years of professional experience
Work History
StarbucksCharleston, SC
Barista
12.2018 - 04.2022
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Crafted wide variety of Signature hot and cold drinks which reciprocated consistent positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Cleaned counters, machines, utensils and seating throughout shift.
- Controlled inside line and drive thru with quick, efficient service achieving 32 second interaction average per customer making store first in district.
- Recommended products based on solid understanding of individual customer needs and preferences
- Monitored supply levels at counter and maintained customer areas to meet typical demands
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
Tara Guerard SoireeCharleston, SC
Production Assistant
05.2007 - 01.2020
Job overview
- Supervise all production phases including warehouse and event.
- Collaborate with floral and graphic design departments to establish project guidelines for event.
- Coordinate, direct and supervise all aspects of transportation.
- Communicated with other crew members via walkie talkies to coordinated production activities.
- Stayed alert, active and ready to respond to any request at any time using variety of available resources.
- Helped management with business operations to align teams, set goals and execute initiatives
- Maintained schedules, managed deadlines and interfaced with teammates to support production activities
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Reviewed activities for production team to complete tasks on time.
- Accomplished reorganizing 2000 sq ft warehouse to save time load in and load out, successfully shaving 42 minutes original 3 hrs
Wyndham Vacation Rentals LLCIsle Of Palms, SC
Vacation Rental Property Manager
08.2005 - 07.2017
Job overview
- Provided professional and attentive service to property owners and guests
- Inspected interiors and exteriors of condominiums and house routinely to check overall conditions of property to determine if cleaning and/or maintenance is needed
- Planned, scheduled and coordinated general maintenance, major repairs and remodeling or construction projects for properties.
- Maintained records of rental/usage activity and maintenance.
- Solicited and analyzed bids from contractors for repairs, renovations and maintenance.
- Directed staff of 12.
- Constantly reviewed rents to ensure rates are in line with other rental markets.
- Acted as liaison between homeowner, guests and upper management.
- Utilized critical thinking and creative problem solving skills to correct any issue that affected homeowner and/or guest.
- Verified income and expenses to create individual monthly owner statement.
Education
Indiana University - Purdue University IndianapolisIndianapolis, IN
Some College (No Degree)
University Overview
Fortune Academy of Real Estate
from Property Management
2005
University Overview
Skills
- Adaptable
- Customer service oriented
- Exceptional oral and written communication skills
- Complex problem solving
- Property management knowledge
- Property tour and inspection experience
- Maintenance knowledge
- Finance budgeting and reporting knowledge
- Contract negotiation skills
- Staff management knowledge
- Marketing and advertising experience
Timeline
Barista
Starbucks
12.2018 - 04.2022
Production Assistant
Tara Guerard Soiree
05.2007 - 01.2020
Vacation Rental Property Manager
Wyndham Vacation Rentals LLC
08.2005 - 07.2017
Indiana University - Purdue University Indianapolis
Some College (No Degree)
Fortune Academy of Real Estate
from Property Management
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