Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Marsh

San Antonio,TX

Summary

Dynamic professional with a proven track record at USAA Insurance, excelling in client support and data-driven problem-solving. Recognized for enhancing customer satisfaction through effective issue resolution and precise data entry. Adept at collaborating with teams to achieve goals and improve service delivery, ensuring a positive experience for all clients.

Overview

12
12
years of professional experience

Work History

Call Center Representative

USAA Insurance
08.2023 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Utilized call center software to log interactions and track customer requests.
  • Adapted quickly to new procedures and protocols during training sessions.
  • Collaborated with team members to improve service delivery and customer satisfaction.
  • Maintained accurate records of customer interactions for future reference.
  • Provided support in handling high call volumes during peak periods.

Sales Associate

Target
03.2014 - 05.2022
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained knowledge of store inventory and promotions to provide accurate information.
  • Processed transactions efficiently using point-of-sale systems to ensure customer satisfaction.
  • Collaborated with team members to meet sales targets and improve store performance.
  • Trained new associates on customer service protocols and operational procedures.
  • Resolved customer inquiries and complaints promptly to foster loyalty and retention.
  • Implemented visual merchandising techniques to optimize product displays and attract customers.
  • Monitored stock levels, ensuring timely replenishment of merchandise for seamless operations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Rental Property Manager

Public Storage
06.2017 - 09.2019
  • Managed tenant relations, addressing concerns and ensuring high satisfaction levels.
  • Coordinated property maintenance schedules, optimizing response times for repairs and improvements.
  • Implemented leasing strategies, enhancing occupancy rates through targeted marketing initiatives.
  • Oversaw financial operations, including budgeting and expense tracking to maximize profitability.
  • Trained and mentored junior staff on best practices in property management and customer service.
  • Conducted regular property inspections to uphold safety standards and assess maintenance needs.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Ensured timely completion of routine property inspections, maintaining a high level of safety and compliance with regulations.
  • Increased tenant satisfaction by promptly addressing concerns and resolving maintenance issues.
  • Maintained accurate financial records, ensuring clear communication with property owners regarding income and expenses.
  • Streamlined rent collection process, improving on-time payments from tenants.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Sales Associate

Walgreens
02.2018 - 11.2018
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School Diploma -

Rincon High
Tucson, AZ
06-1976

Bachelor of Science - Criminal Justice

University of PHOENIX
Tucson, AZ
04-2013

Skills

  • Data-driven problem-solving
  • Client support
  • Precise data entry
  • Client assistance
  • Analytical problem-solving

Timeline

Call Center Representative

USAA Insurance
08.2023 - Current

Sales Associate

Walgreens
02.2018 - 11.2018

Rental Property Manager

Public Storage
06.2017 - 09.2019

Sales Associate

Target
03.2014 - 05.2022

High School Diploma -

Rincon High

Bachelor of Science - Criminal Justice

University of PHOENIX

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Jennifer Marsh