Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
Generic

Jennifer Marshall

Atlanta,GA

Summary

Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Program Director

The Student Loan Doctor LLC
01.2021 - 07.2023
  • Coordinate activities and events with upper management to ensure success
  • Research client issues to provide alternative solutions
  • Ask probing questions to identify client needs and clarify information
  • Responsible for reaching out to clients for signed contracts and updated payment information
  • Performing daily and weekly follow up calls to potential and current SLD clients
  • Receive and process payments on client’s behalf (ACH and credit card) and ensure clients on payment plans stay current
  • Maintain knowledge of constantly changing procedures; advised colleagues as needed
  • Responsible for maintaining and managing three company inboxes, following inbox zero method
  • Create and coordinate travel itineraries for in person and virtually company events
  • Investigate client chargebacks and collected proper documentation to submit to CEO
  • Generate and format sales reports, financial reports, attendance and customer relationship management (CRM) reports
  • Update client information in CRM system including call notes to keep team updated
  • Manage and hosted various mastermind groups and create presentations
  • Stay up to date on latest changes to student loans
  • Manage team of professionals responsible for delivering student loan solutions
  • Passion for helping individuals overcome student loan debt challenges and achieve financial wellness.
  • Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
  • Established program policies and procedures to comply with regulatory requirements.
  • Maintained and updated project related documents.
  • Facilitated programming by coordinating resources and deliverables between departments.
  • Developed and implemented marketing strategies to promote program awareness and participation.

Bartender / Cocktail Server

Hilton Hotels
06.2012 - Current
  • Teach and train new employees
  • Develop open and closing duties, provide check list and provide information regarding products and services
  • Serve as interim floor manager
  • Establish and achieve quality and guest satisfaction goals
  • Develop new beverage menus
  • Balance and reconcile BEO sheet
  • Respond in courteous and prompt manner to all guest questions, complaints and /or requests to ensure high-level guest satisfaction.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

CFO / Board Member

CECAAL College Tours
04.2005 - Current
  • Develop and implement financial strategies aligned with organization's mission and goals
  • Identify potential funding sources, grants, and sponsorships to support organization's programs and initiatives
  • Manage organization's grants and funding activities, including grant applications, compliance, and reporting
  • Monitor cash flow, prepare cash flow projections, and make recommendations to maintain sufficient liquidity
  • Provide input on financial implications of new programs, initiatives, or funding opportunities
  • Support fundraising efforts by providing financial information for grant proposals and donor reporting
  • Ensure effective management of organization's financial systems, processes, and software tools
  • Collaborate with program managers to develop budgets for grant proposals and ensure adherence to funding guidelines.
  • Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
  • Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
  • Provided guidance and leadership on strategic planning initiatives and organizational development.
  • Assisted with development of organizational budgets and resource allocation plans.

Bartender / Administrative Assistant

Omni Hotels
08.2007 - 08.2012
  • Assisted with communication between various departments by serving as connection between GM and staff.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted development and implementation of new administrative procedures.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

Bachelor of Science - Allied Health

Clark Atlanta University
Atlanta

Hospitality Administration And Management

Florida Atlantic University
Boca Raton, FL
05.2020

Skills

  • Proficient in
  • MS Office Suite: Word, PowerPoint, Excel, Publisher, Outlook
  • Email Management
  • Creative analysis with sound judgement
  • Professional typing skills at 40 WPM
  • Experience with using multi-line switchboards
  • Create digital products
  • Business Systems
  • Customer Service
  • Administration Knowledge
  • Training and Development
  • Program Leadership

Accomplishments

Increased program enrollment by 25% in one year.

Certification

Board Member Essentials Certificate


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Program Director

The Student Loan Doctor LLC
01.2021 - 07.2023

Bartender / Cocktail Server

Hilton Hotels
06.2012 - Current

Bartender / Administrative Assistant

Omni Hotels
08.2007 - 08.2012

CFO / Board Member

CECAAL College Tours
04.2005 - Current

Bachelor of Science - Allied Health

Clark Atlanta University

Hospitality Administration And Management

Florida Atlantic University

Similar Profiles

CREATE PROFILE
Jennifer Marshall