Jennifer Marshall-Hart
Malone,NY
Summary
Caring and skilled Family Care Provider passionate about positively impacting programs and helping participants by providing expert support. Familiar with Computer literacy and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Family Care Provider
New York State OPWDD
Malone, NY
02.2008 - Current
- Managed day to day needs of individual.
- Maintained daily financial records of individual.
- Detailed program operations and participant activities with comprehensive record keeping.
- Completed 100% of records in medical logs, financial logs, journals, and care plans to document accurately report individuals progress.
- Administered medication as directed by physician.
- Monitored progress and documented any changes, keeping team updated.
- Promoted health and wellness in individual by providing caring emotional support and encouragement.
- Arranged medical appointments, provided transportation, and accompanied individual to all appointments.
- Evaluated individuals progress toward established annual and quarterly goals.
- Analyzed overall individuals performance and recommended adjustments to care plan goals.
- Maintained clean, safe and well-organized environment.
- Supervised daily activities and provided assistance when needed.
- Worked to improve and enhance individuals life through effective and compassionate care.
- Developed rapport to create safe and trusting environment for care.
- Used Microsoft Excel and other software tools to create documents and other communications.
- Detailed program operations and participant activities with comprehensive recordkeeping
- Worked with individuals to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each individuals cognitive abilities and current needs.
Administrative Assistant to the Vice President
Youth Advocate Program, INC, Y.A.P
Malone, NY
08.2006 - 01.2008
- Performed routine clerical tasks by scanning, filing and copying documents.
- Executed record filing system to improve document organization and management.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Handled incoming calls and correspondence to respond to questions and inquiries.
- Directed preparation of records such as agendas, notices and minutes.
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
Direct Support Professional
Cerebral Palsy Of The North Country
Malone , NY
01.2005 - 07.2006
- Supervised daily activities and provided assistance when needed.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Kept clients engaged in social networks and communities.
- Evaluated client progress toward established annual and quarterly goals.
- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
Import Clerk
H.N.D. & Co.
Constable, NY
10.1997 - 11.2003
- Created and transmitted accurate documentation to governmental agencies for all import activities.
- Produced, reviewed and submitted documentation to all appropriate departments to facilitate smooth cargo movements.
- Prepared and processed import documentation according to customs regulations, laws or procedures.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
Gym Assistant Manager
Absolute Fitness
Malone, NY
03.2002 - 09.2005
- Responded to all customer inquiries thoroughly and professionally.
- Created and updated fitness programs focused on cardio, strength and conditioning.
- Set and managed employee work schedules for coverage in assigned areas.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Interviewed and hired gym staff for various roles.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Created reports, analyzed and interpreted data, including expenses, competition information, and revenues.
- Partnered with upper management in executing functional strategies and reporting capabilities.
Education
Associate In Accounting - Accounting And Business
Everest University Online - Tampa
Seffner, FL05.2014
High School Diploma -
Franklin Academy High School
Malone, NY06.1998
Skills
- Self-motivated professional
- Collaboration
- Adaptability
- Interpersonal Communication
- Microsoft Office
- Planning and Coordination
- Organization and Time management
- Teamwork
- Data management
- Complex Problem-Solving
- Customer Accounts Management
- Budgeting
- Good telephone etiquette
- Schedule Management
- Filing and data archiving
Certification
Medical Terminology , 9/2022
Rice University - Coursera
Timeline
Family Care Provider
New York State OPWDD
02.2008 - Current
Administrative Assistant to the Vice President
Youth Advocate Program, INC, Y.A.P
08.2006 - 01.2008
Direct Support Professional
Cerebral Palsy Of The North Country
01.2005 - 07.2006
Gym Assistant Manager
Absolute Fitness
03.2002 - 09.2005
Import Clerk
H.N.D. & Co.
10.1997 - 11.2003
Associate In Accounting - Accounting And Business
Everest University Online - Tampa
High School Diploma -
Franklin Academy High School
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