Jennifer Martiarena
Los Angeles,CA
Summary
Results-driven branch operations professional with experience managing daily team activity, audits, and account servicing in financial services. Skilled in performance tracking, problem solving, and resolving customer issues while maintaining quality standards and compliance. Focused on improving efficiency, reducing risk, and strengthening client loyalty.
Overview
2
2
years of professional experience
Work History
Branch Operation Associate Manager
Wells Fargo & Company
Torrance, California
12.2025 - Current
- Managed daily team operations while maintaining required quality standards.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Identified potential risks and developed mitigation plans to ensure effective resolution.
- Addressed customer complaints promptly to enhance satisfaction and retention.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Identified and solved complex problems that impacted management and business direction.
- Performed routine audits of processes and procedures to identify discrepancies or issues.
- Facilitated employee performance review process by analyzing feedback and providing actionable insights.
Operations Officer,VP
Preferred Bank
Century City, California
05.2024 - 03.2025
- Approved wire transfers within authority limits, utilizing sound judgment to support account exception and check hold reviews.
- Reviewed daily exception reports, including large items, NSF items, non-post items, chargebacks, and adjustments, to support accuracy and compliance.
- Identified client needs during account service interactions, enhancing customer engagement and facilitating new business opportunities.
- Opened and maintained consumer and business accounts, managing risk and ensuring compliance with KYC requirements.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Education
High School Diploma -
Mt. San Antonio College
Walnut, CASkills
- KYC compliance
- Risk mitigation
- Cash management
- Procedure implementation
- Performance tracking
- Problem solving
- Team leadership
- Attention to detail
Timeline
Branch Operation Associate Manager
Wells Fargo & Company
12.2025 - Current
Operations Officer,VP
Preferred Bank
05.2024 - 03.2025
High School Diploma -
Mt. San Antonio College