JENNIFER Martin
217 Briarcliff Drive, Folsom,Ca.
Summary
Personable Medical Assistant bringing 6 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
13
13
years of professional experience
Work History
Medical Assistant
The Dermatology Center of Northern California
Folsom, CA
07.2021 - Current
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
- Prepping the patient for procedures (surgeries, cosmetics,lasers, skin exams, etc)
- Thoroughly documenting/charting all patient appointments (labeling biopsies, prescribing prescriptions, submitting necessary authorizations, etc)
- Sterilizing instruments and surgical packs for procedures
- Assisting with Mohs surgery (setting up sterile surgical field, prepping surgical site, making sure the patient is comfortable, and educated throughout the entire procedure)
- Submitting referrals to other providers for treatment.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Scheduled appointments for patients via phone and in person.
Customer Relations & Marketing Manager
Bronze Tanning
Belmont/Remote, CA
01.2014 - 03.2022
- Bronze Tanning Oversee all online marketing strategies
- Produced daily, weekly and monthly marketing campaigns
- Assure quality client experiences
- Successfully interacted with customers and retail buyers to expedite orders.
- Managed quality communication, customer support and product representation for each client.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Office Administrator
Dermatology Center Of Northern California
Folsom, CA
08.2018 - 07.2021
- Interviewed patients to collect medical information and insurance details
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in a Dermatology office.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Set up appointments for physician visits and procedures using calendar software
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in
- Took messages from patients and relayed to the appropriate staff
- Observed strict HIPAA guidelines at all times according to company policy
- Delivered high-quality administrative and customer service to sustain patient and work flows
Customer Service Representative
Rodder's Journal
So. San Francisco, Ca
01.2011 - 01.2013
- Answering phone calls and appropriately directing calls and/or taking messages.
- Processing customer orders daily via phone, internet, mail and eBay.
- This includes various tasks from receiving the order, processing payment, data entry, and fulfilling the order.
- Obtain and evaluate all relevant information to handle inquiries, orders and/or complaints.
- Record details of customer inquiries, comments, complaints, and subsequent actions taken.
- Prospect and cold calls to acquire new accounts.
- Maintain and service existing accounts.
- General administrative tasks including filing, copying, data entry, bank deposit preparation and errands.
- Travel to trade shows and events.
Education
Certificate - Medical Assisting
Branson
Virtual/Online07.2021
Medical Terminology
Corexel
01.2020
Diploma -
Burlingame High School
1999
Skills
- Correspondence management
- Detail oriented
- Project coordination
- Recordkeeping and bookkeeping
- Front desk operations
- Procedure Assistance
- Patient-focused care
- Medical Terminology
- Restocking lab supplies
- Proper sterilization techniques
- Direct Patient Care
- Preparing specimens and samples
- Medical Procedures
- Sterilization techniques
- Medical terminology knowledge
- Clinical Documentation
- Patient Flow Management
- File and data retrieval systems
- Data entry
- Scheduling and calendar management
- QuickBooks
- EMR systems
- Microsoft Teams
Timeline
Medical Assistant
The Dermatology Center of Northern California
07.2021 - Current
Office Administrator
Dermatology Center Of Northern California
08.2018 - 07.2021
Customer Relations & Marketing Manager
Bronze Tanning
01.2014 - 03.2022
Customer Service Representative
Rodder's Journal
01.2011 - 01.2013
Certificate - Medical Assisting
Branson
Medical Terminology
Corexel
Diploma -
Burlingame High School
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