Personable Medical Assistant bringing 6 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
13
13
years of professional experience
Work History
Medical Assistant
The Dermatology Center of Northern California
Folsom, CA
07.2021 - Current
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Educated patients about medications, procedures and physician's instructions.
Prepping the patient for procedures (surgeries, cosmetics,lasers, skin exams, etc)
Sterilizing instruments and surgical packs for procedures
Assisting with Mohs surgery (setting up sterile surgical field, prepping surgical site, making sure the patient is comfortable, and educated throughout the entire procedure)
Submitting referrals to other providers for treatment.
Provided assistance to medical staff in performing minor surgical procedures.
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Registered new patients into practice management software program accurately entering demographic information.
Scheduled appointments for patients via phone and in person.
Customer Relations & Marketing Manager
Bronze Tanning
Belmont/Remote, CA
01.2014 - 03.2022
Bronze Tanning Oversee all online marketing strategies
Produced daily, weekly and monthly marketing campaigns
Assure quality client experiences
Successfully interacted with customers and retail buyers to expedite orders.
Managed quality communication, customer support and product representation for each client.
Guaranteed positive customer experiences and resolved all customer complaints.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Office Administrator
Dermatology Center Of Northern California
Folsom, CA
08.2018 - 07.2021
Interviewed patients to collect medical information and insurance details
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in a Dermatology office.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Set up appointments for physician visits and procedures using calendar software
Pleasantly greeted each patient and offered the desk sheet for easy sign-in
Took messages from patients and relayed to the appropriate staff
Observed strict HIPAA guidelines at all times according to company policy
Delivered high-quality administrative and customer service to sustain patient and work flows
Customer Service Representative
Rodder's Journal
So. San Francisco, Ca
01.2011 - 01.2013
Answering phone calls and appropriately directing calls and/or taking
messages.
Processing customer orders daily via phone, internet, mail and eBay.
This includes various tasks from receiving the order, processing payment,
data entry, and fulfilling the order.
Obtain and evaluate all relevant information to handle inquiries, orders
and/or complaints.
Record details of customer inquiries, comments, complaints, and
subsequent actions taken.
Prospect and cold calls to acquire new accounts.
Maintain and service existing accounts.
General administrative tasks including filing, copying, data entry, bank
deposit preparation and errands.
Certified Medical Assistant at The Dermatology Center of Northern CaliforniaCertified Medical Assistant at The Dermatology Center of Northern California
Drug and Alcohol Testing Coordinator Supervisor at BRIDGES PROFESSIONAL TREATMENT SERVICESDrug and Alcohol Testing Coordinator Supervisor at BRIDGES PROFESSIONAL TREATMENT SERVICES