Jennifer Martin
Las Vegas,Nevada
Summary
Have been a general manager for almost 20 years. Managing several assistants, crew members. Trained most of my personal on my own . Built culture in several different locations.
Overview
15
15
years of professional experience
Work History
General Manager
Little Ceasars
2012 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed diverse teams of professionals, fostering positive work environments and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Lead Cook
Cheeburger Cheeburger Restaurants
05.2009 - 05.2013
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Took over line positions in event of emergency.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared meals for lunch and dining services with average of 50 tables per day.
Education
Associate Of Science - Culinary Arts
Le Cordon Bleu College of Culinary Arts -LAS VEGAS
Las Vegas, NV07.2009
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Staff training/development
- Inventory Control
- Customer Relationship Management
- Employee Scheduling
- Verbal and written communication
- Staff Training and Development
- Staff Development
- P&L Management
- Motivation
- Labor Cost Controls
- Performance Improvement
- Vendor relationships
- Employee Development
- Performance Improvements
- Performance Evaluations
- Recruitment
- Friendly, Positive Attitude
Timeline
Lead Cook
Cheeburger Cheeburger Restaurants
05.2009 - 05.2013
General Manager
Little Ceasars
2012 - Current
Associate Of Science - Culinary Arts
Le Cordon Bleu College of Culinary Arts -LAS VEGAS